Client Support Operational Specialist, Fever

Fever

Location:
Spain, Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Client Support Operational Specialist role at Onebox (Fever Group), providing end-to-end ticketing solutions for events. The position involves being the first point of contact for clients, guiding them through the platform, answering questions with clarity and empathy, and helping optimize their ticketing strategy.

Job Responsibility:

Be the go-to person for clients providing fast, friendly support
Deliver training sessions to help clients make the most of our platform
Spot opportunities to introduce new Onebox solutions
Share data, insights, and best practices to optimize ticketing strategies
Handle exceptional situations with calm and confidence
Join on-site at special client events managing access logistics

Requirements:

Experience in customer service with B2B clients
Work proficiency in English
Excellent communication skills
Proactive mindset
Strong teamwork abilities
Empathy and customer focus
Problem-solving skills

Nice to have:

Experience in event management
Knowledge of ticketing, events, or platform-based products

What we offer:

Temporary contract 6 months + Permanent contract
Hybrid work model – Possibility to work 3 days from home
23 vacation days + birthday off
Training budget
Private health insurance with employee discount
Wellhub access
Flexible remuneration with Endenred
Team events, after-work activities & two annual parties
Additional pay for on-call and event travel shifts

Additional Information:

Job Posted:
October 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Support Operational Specialist