Client Support Operational Specialist Jobs

Client Support Operational Specialist

Fever

Location:
Spain, Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Client Support Operational Specialist role at Onebox (Fever Group), the leading provider of end-to-end ticketing solutions for events. The specialist will be the first point of contact for clients, guiding them through the platform, answering questions, and helping optimize their ticketing strategy.

Job Responsibility:

Be the go-to person for our clients — providing fast, friendly, and effective support
Deliver training sessions to help clients make the most of our platform
Spot opportunities to introduce new Onebox solutions that fit their goals
Share data, insights, and best practices to optimise their ticketing strategies
Handle exceptional situations with calm and confidence, ensuring things run smoothly
Join on-site at special client events, managing access logistics and building stronger relationships

Requirements:

Experience in customer service, with B2B client
Work proficiency in English
Excellent communication skills, building trust and strong relationships with clients
Proactive mindset, anticipating client needs and providing solutions
Strong teamwork abilities, collaborating with different teams to deliver the best experience
Empathy and customer focus, understanding their needs and delivering outstanding service
Problem-solving skills, efficiently managing and resolving issues

Nice to have:

Experience in event management is a plus
Knowledge of ticketing, events, or platform-based products is a plus

What we offer:

Hybrid work model – Possibility to work 3 days from home
23 vacation days + your birthday off
Training budget to fuel your growth
Private health insurance with a special employee discount for you and your family
Wellhub access – Stay active and healthy
Flexible remuneration with Endenred
Team events, after-work activities & two annual parties
Additional pay for on-call and event travel shifts

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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