Client Success Technical Specialist Jobs

Client Success Technical Specialist

Fever

Location:
Mexico, Mexico City

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

B2B SaaS Client Success Technical Manager role within Onebox (Fever Group). Responsible for owning a portfolio of client accounts, guiding them through their journey, building long-term relationships, and acting as the first point of contact for technical requests and platform troubleshooting. A hybrid role blending account management with a technical mindset.

Job Responsibility:

Be the go-to person for clients for technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

Requirements:

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English and Spanish (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver's license for occasional on-site support

Nice to have:

Bonus: knowledge of networks, ticketing platforms, or event tech

What we offer:

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Health and life insurance
20 days per year as holidays
Possibility of remote working from home

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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