Client Success Manager, Fever

Fever

Location:
Spain, Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Client Success Manager to join our Sports squad, a strategic team working with key clients in the sports industry. You will manage long-term relationships, lead product onboarding, training, and ongoing optimization, helping clients succeed through tailored solutions and outstanding service.

Job Responsibility:

Guide clients from pre-sales demos to onboarding and long-term support
Train clients on platform tools like Ticket Secure, Flexi Ticket, or our B2C Service
Build trusted relationships and proactively identify upsell opportunities
Monitor account performance and resolve technical issues with the Tech/Product teams
Collaborate with Client Support to ensure fast and effective responses
Represent Onebox at client events and ensure flawless execution

Requirements:

4+ years in Client Success or Account Management
Experience with B2B clients and tailored product delivery
Fluency in English (written and spoken)
Strong communication and problem-solving skills

Nice to have:

Experience in sports, ticketing, events, or entertainment
Additional languages
International work experience

What we offer:

Competitive salary that rewards your talent
Hybrid work model – 1 day in-office per week or remote + 2 company-paid visits/year
23 vacation days + your birthday off
Flexible working hours + Friday afternoons off
Annual training budget
Private health insurance (with family discounts)
Wellhub access – for you and your family
Optional Edenred card – meals, transport & childcare
Team events, after-work fun & two yearly parties

Additional Information:

Job Posted:
July 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Success Manager