Client Success Manager

Kalepa’s Growth / Client Success team is responsible for delivering outstanding value to our clients via our SaaS platform. The team functions as a strategic partner to our clients and a bridge to our development team, and supports all aspects of the post-sale lifecycle: deployment of our platform, client partnership, onboarding, working with Kalepa’s development team, cross sell / upsell, and renewal. In this role, you will be expected to own client partnerships and contribute to the development of Kalepa’s Client Success function, in partnership with and reporting to the VP who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents). You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class team. Travel to clients will be required and encouraged when practicable.