Client Success Manager Job at Avomind (Delhi)

Client Success Manager

Avomind

Location:
India , Delhi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Success Manager plays a crucial role in overseeing the implementation of company products in client environments, ensuring seamless integration and project management. They analyze Jibe data alongside clients' analytics teams to deliver actionable insights, aiming for agents to achieve Jibed Status and accurate survey predictions. Additionally, they manage end-user relationships, actively participating in client-facing business reviews and providing valuable feedback for the continuous improvement of Jibe. Their responsibilities also include leading training sessions to facilitate effective platform adoption and utilization among clients, while fostering collaborative communication with the globally dispersed client team to ensure alignment and smooth execution of initiatives.

Job Responsibility:

Oversee implementation and project management of the company’s products into the client environments
Work with the client and client’s analytics teams to analyze Jibe data to deliver actionable insights for clients, assisting in getting agents to Jibed Status, making accurate survey predictions for every interaction
Manage end-user relationships and participate in client-facing business reviews and Quarterly Business Reviews
Provide client feedback and implementation findings to make recommendations for the continuous evolution Jibe
Lead Jibe trainings for clients, ensuring effective adoption and utilization of the platform
Effectively collaborate and communicate with the globally dispersed client’s team to ensure alignment and seamless execution

Requirements:

Minimum of 5 years of demonstrated experience in customer/client success management or a relevant field
MBA degree or equivalent advanced education
Familiarity with Software as a Service (SaaS) industry
Previous involvement with call center/BPO organizations and familiarity with associated technologies
Proficiency in multitasking and prioritizing tasks within a dynamic and fast-paced environment
Strong problem-solving abilities coupled with meticulous attention to detail
Sound analytical skills to effectively interpret and leverage data for decision-making
A collaborative team player with a proactive approach towards meeting objectives
Exceptional written, verbal, and presentation communication skills
Must willing travel twice per quarter

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

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