Client Success Manager Job at Fusion92

Client Success Manager

Fusion92

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 USD / Year

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Job Description:

The Client Success Manager will serve as the go-to enablement resource for our financial institution (FI) clients and their small to mid-sized business (SMB) partners. This client-facing role is responsible for identifying needs, building enablement strategies, and executing comprehensive training solutions to empower partners and drive success. This person will work cross-functionally with internal teams—sales, marketing, and product—to ensure that clients have the tools, insights, and support to effectively activate, sell, and promote Fiserv products. From building and delivering training materials to facilitating white-glove onboarding, this individual is a key player in delivering impactful experiences and growing client relationships. This role is part of our Fiserv Consulting group, Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant aquiring, bill and payments, and point-of-sale.

Job Responsibility:

Serve as a dedicated point of contact for FIs, their SMB customers, and internal partners
Design and deliver engaging training sessions, workshops, and webinars tailored to client needs
Collaborate with sales, marketing, product management, and operational teams to align training strategies to business goals
Execute go-to-market strategies and identify cross-sell and upsell opportunities
Collect feedback and assess training program effectiveness to continuously improve content and delivery
Provide real-time support for partner enablement, onboarding, and seller training
Lead demos, presentations, and product education sessions to support client sales success
Create and maintain training documentation, tools, and digital assets
Promote product awareness and drive client engagement by sharing best practices and industry insights
Track and report enablement activity and outcomes, aligning with leadership on cadence and distribution

Requirements:

3–4 years of training, enablement, or client education experience, ideally in a B2B or fintech environment
3+ years of sales or sales support experience, including pipeline-building strategies
Strong presentation and facilitation skills, with experience in adult education or cognitive learning techniques
Excellent interpersonal, written, and verbal communication skills
Ability to collaborate across teams and influence stakeholders at all levels
High level of organization, self-motivation, and ownership
Experience supporting go-to-market initiatives and onboarding programs
2+ years in the banking or financial services industry
Familiarity with consultative sales and negotiating techniques
Proficiency in tools like Microsoft Office, webinar platforms, and CRM systems
Experience working in high-touch, white-glove service environments

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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