Client Success Manager Job at EdTech Jobs

Client Success Manager

EdTech Jobs

Location:
United States of America

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

65000.00 - 70000.00 USD / Year

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Job Description:

Join Watermark as a Client Success Manager, where you will drive adoption of assessment software among colleges and universities while cultivating strong client relationships to achieve shared goals. As a Client Success Manager, you will collaborate with clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship in order to drive campus leadership toward achievement of their goals. The individual filling this role will also leverage the relationships they've built to drive client development efforts that organically grow the partnership and drive advocacy amongst our community of users.

Job Responsibility:

Collaborating with current clients to drive adoption and ensure achievement of the client’s goals and objectives with Watermark platforms
Action planning and aligning internal resources to ensure client needs are met
Building trusted relationships with key client stakeholders
Supporting clients in effectively driving change on their campuses
Partnering with Sales to drive expansion through cross and upsell opportunities
Partnering with Watermark executive team for top account management
Identifying risks that manifest within your client portfolio and initiating playbooks
Documenting client information, activities, and interactions within Salesforce
Creating services opportunities by introducing Academy training and Services packages
Participating in the implementation phase as needed as strategic consultant
Meeting with manager regularly to discuss challenges, risks and opportunities
Contributing to the growth and development of a world class CSM team

Requirements:

Bachelor’s degree in business or a related field
1-2 years prior experience managing a portfolio of clients
Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks
Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
Experience presenting to audiences of all sizes, both in-person and virtually
Willing and able to travel periodically (3-4 trips, annually)
A high level of competence in communication, critical thinking, reasoning, as well as computer skills

Nice to have:

Preference for those with experience in Sales or Account Management
Preference for those who possess knowledge of higher education processes and culture

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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