Client Success Associate, Fever

Client Success Associate

Fever

Location:
Spain, Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Client Success Associate role at Onebox (Fever Group) supporting the Sports squad, assisting Client Success Managers in ensuring smooth client experiences through onboarding, training, and day-to-day client interactions in a dynamic SaaS environment focused on ticketing solutions for entertainment and sports industries.

Job Responsibility:

Support Client Success Managers in client onboarding and follow-up
Help clients understand and use Onebox tools effectively (e.g. Ticket Secure, Flexi Ticket)
Assist with client requests, configurations, and troubleshooting with the support of our Tech and Product teams
Collaborate with the Client Support team to ensure fast and accurate responses
Participate in internal process improvements and client documentation updates
Represent Onebox during local events when needed, ensuring a smooth on-site experience
Collaborate with a Senior CSM to refine strategies and onboarding processes, ensuring alignment with business and operational goals

Requirements:

1–2 years of experience in customer service, account coordination, or similar roles (internships count)
Strong communication skills in Catalan, Spanish, and English
Tech-savvy and eager to learn SaaS tools and ticketing platforms
Organized, detail-oriented, and proactive in solving problems
Based in Barcelona and available for a hybrid work model

Nice to have:

Experience in the ticketing, sports, or entertainment industry
Knowledge of basic technical troubleshooting or data exports
Previous exposure to B2B environments or SaaS products

What we offer:

40% Discount on all events on Fever
Private Health insurance discounts
Wellhub access–for you and your family
Possibility of remote working from home

Additional Information:

Job Posted:
October 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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