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Client Services

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BASIC/DEPT®

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Location:
United Kingdom , London, Manchester

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more! As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

Job Responsibility:

  • Manage, draft and review client briefs
  • Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
  • Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
  • Clearly and effectively distill and transfer client feedback to designers, copywriters
  • Prioritising workloads for the team, and escalating when needed
  • Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
  • Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
  • Ensure success criteria are met and projects are delivered to time and to budget
  • Work with the team to determine and test creatives across client owned channels

Requirements:

  • Agency experience is a plus
  • Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
  • Extremely organised, with the ability to manage multiple projects simultaneously
  • Ability to think strategically
  • Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
  • Highly motivated to learn, grow and improve
  • Personable, approachable demeanor and motivating team player
  • Moderate understanding of production and interactive processes
  • Excellent oral and written communication skills
  • Ability to manage and develop client and supplier relationships
  • Basic understanding of financials to effectively manage budgets

Nice to have:

  • We’re open to the see different levels of experience across different sectors
  • Agency experience is a plus
What we offer:
  • Healthcare with Bupa or Medicash
  • 26 days’ holiday exclusive of bank holidays
  • Mental health support
  • Company pension scheme with The People’s Pension
  • Enhanced family friendly policies
  • A flexible, hybrid working policy
  • Ride to work scheme
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

Additional Information:

Job Posted:
December 06, 2025

Work Type:
Hybrid work
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