Client Services Specialist

• Collaborate with internal teams to gather printing requirements and communicate them effectively to external vendors
• Manage schedules, oversee bidding processes, and track statements of work to ensure project execution aligns with deadlines
• Develop clear and precise job layouts and purchase orders to facilitate smooth production workflows
• Oversee internal approval processes, ensuring timely completion and adherence to guidelines
• Maintain consistent communication across departments and vendors to follow up on production progress and ensure all deliverables meet high-quality standards
• Organize and document production operation statuses to enhance transparency and accessibility
• Acquire proficiency in internal software systems and demonstrate knowledge of promotional or print product workflows
• Monitor and review multiple reports to track project and production timelines, ensuring adherence to deadlines

• Minimum of 2 years of experience in a customer service or client-facing role
• Proficiency in data entry and order management systems
• Strong skills in handling email correspondence professionally and efficiently
• Ability to coordinate multiple tasks and maintain high attention to detail
• Excellent communication and organizational abilities
• Capable of working collaboratively across departments and with external partners
• Demonstrated ability to adapt and learn internal software systems quickly

Familiarity with production processes in the printing or publishing industry is highly desirable

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan