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Client Services Specialist

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Robert Half

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Location:
United States , Hartland

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a Client Services Specialist to join our team in the IT Software industry, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries.

Job Responsibility:

  • Coordinate with internal teams to understand requirements and liaise with external vendors for execution
  • Review and confirm details on production plans in collaboration with internal teams and vendors
  • Create comprehensive job layouts and purchase orders
  • Organize the internal job approval process
  • Engage with multiple departments and partners for follow-ups to ensure the completion of production items
  • Detail the production process, ensuring the status of the operation is easily accessible and transparent
  • Acquire a comprehensive understanding of internal software systems
  • Manage and review reports to monitor the progress of projects and production jobs
  • Provide exemplary customer service
  • Perform data entry and order entry tasks
  • Handle email correspondence with efficiency and professionalism

Requirements:

  • Minimum of 2 years of experience in a similar role in the IT Software industry
  • Proficient in Customer Service
  • Strong Data Entry skills
  • Previous experience in Order Entry
  • Excellent Email Correspondence skills
  • Bachelor's degree in IT, Business, or a related field is preferred
  • Familiarity with IT Software systems and platforms
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Strong problem-solving skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to work well in a team and independently when required
  • Willingness to continuously learn and stay updated with industry trends and new technologies
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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