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Client Services Representative II

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Clay Lacy Aviation

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Location:
United States, Santa Ana

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26.29 - 30.50 USD / Hour

Job Description:

The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR’s demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task.

Job Responsibility:

  • All responsibilities of Client Services Representative I
  • Serves as concierge to passengers and pilots to ensure clients have a smooth reservation, arrival, and departure experience
  • Establish long-term, trusted relationships by delivering the highest level of personalized service
  • Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction
  • Contribute to the training and development of CSR I and other FBO employees
  • Resolve customer complaints and escalate to supervisor as needed
  • Daily involvement in interdepartmental huddle calls
  • Activity work between Client Services team, Concierge, and Line Service to promote highest client Experience
  • Valet/ Greeter vehicle and inventory management
  • Actively involved in the continuous safety requirements as per LAWA and CLA policies
  • Produce daily reports as needed by Management
  • Perform nightly specific duties as required by closing check list
  • FBO 360/HUB- Billing of all clients and assist with any billing disputes
  • Track and update all notes pertaining to Airport restrictions and addendums
  • Perform duties for Accounting- Corridor
  • Other responsibilities as requested or assigned

Requirements:

  • Must have a valid C Class Driver’s license with a clean driving record
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays
  • Excellent communication skills with fluency in reading, writing, and spoken English
  • Excellent personal presentation and interpersonal skills
  • Highly computer literate and proficient in Microsoft Suite
  • Strong organizational skills
  • Highly detail-oriented
  • Comfortable working independently
  • Thrives in a fast-paced environment
  • Adept problem solver
  • Deadline driven
  • High school diploma or equivalent required
  • College degree in Hospitality or equivalent preferred
  • Three to five years of aviation client relations experience preferred. Candidates from the luxury hotel or broader luxury hospitality industry will also be considered if coming from outside aviation
  • Must pass pre-employment drug testing and background check

Nice to have:

  • College degree in Hospitality or equivalent
  • Three to five years of aviation client relations experience
  • Experience from the luxury hotel or broader luxury hospitality industry
What we offer:
  • Eligible for comprehensive benefits
  • We are committed to supporting employees in their adoption of a healthier and more active lifestyle

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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