Client Services Assistant – Small Animal Medicine

• Serve as the primary liaison between clients and the clinical care team within assigned Small Animal Medicine service areas
• Ensure smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care
• Maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support

• Requires a high school diploma (or equivalent) and one year of relevant experience
• Requirements may be met through a combination of education and experience

• Prior customer service experience in a fast-paced environment
• Two or more years of experience in a veterinary setting
• Knowledge of medical terminology, diseases, and symptoms
• Strong multi-tasking skills
• Ability to make sound decisions in a stressful situation
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow
• Excellent communication (written and verbal) and strong interpersonal skills
• Adaptable to different computer systems/advanced computer skills
• Flexibility and willingness to help other teammates
• Ability to answer multiple phone lines
• Ability to perform word processing and data entry procedures on a personal computer
• Willing and able to master new techniques

Comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off