CrawlJobs Logo

Client Service Executive

barclays.co.uk Logo

Barclays

Location Icon

Location:
United Kingdom , Glasgow

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join us at Barclays and step into the role of a Client Service Executive. In this role, you will provide first-class customer service by supporting our clients in their day-to-day banking and by helping them through various communication channels. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives.

Job Responsibility:

  • Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
  • Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
  • Management and maintenance of customer records and documentation to ensure accuracy
  • Participation in training and development initiatives to improve customer skills, knowledge, and services
  • Identification of industry trends and developments related to customer service to implement best practice in customer care
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner
  • Execution of customer service activities through various communication channels including chat, email, and phone
  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles
  • Likely to have responsibility for specific processes within a team
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams
  • Check work of colleagues within team to meet internal and stakeholder requirements
  • Provide specialist advice and support pertaining to own work area
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise
  • Make judgements based on practise and previous experience
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements
  • Build relationships with stakeholders/ customers to identify and address their needs

Requirements:

  • Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have
  • Strong communication
  • Proficiency in customer service
  • Strong working knowledge of Microsoft tools and their use

Nice to have:

  • Ability to constructively challenge and be challenged in the team
  • Be vocal about your findings and opinions and work towards change within the team to improve the process for all involved
  • Strong communication skills, with the ability to take on board new information and adapt to that new situation
What we offer:
  • Hybrid working
  • Structured approach to hybrid working with fixed 'anchor' days
  • Supportive and inclusive culture and environment
  • Commitment to flexible working arrangements
  • Encouragement to embrace mobility and explore operations to build career

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Barclays - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Service Executive

Client Services Executive

Are you a people person with a flair for providing exceptional service? Do you t...
Location
Location
United Kingdom , Erith, Kent
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for Service
  • Strong Communication Skills
  • Problem-Solver
  • Team Player
Job Responsibility
Job Responsibility
  • Building and maintaining strong relationships with clients
  • Responding to inquiries and resolving issues with a smile
  • Coordinating with internal teams to ensure seamless service delivery
  • Monitoring client accounts and providing updates on services
  • Assisting in the development of client-focused solutions
What we offer
What we offer
  • Competitive Salary
  • Full-Time Position
  • Professional Growth
  • Supportive Environment
  • Fulltime
Read More
Arrow Right

Client Services Executive

Client Services Executive position in Tunbridge Wells, Kent with temporary contr...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
12.50 - 14.40 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2 years in a customer service role or senior hospitality position
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • A confident communicator with a keen attention to detail
  • Adaptability to thrive in a fast-paced environment
  • A passion for customer service and exceeding client expectations
Job Responsibility
Job Responsibility
  • Manage key client accounts to ensure smooth operations and meet Service Level Agreements
  • Respond to client queries via email and telephone with professionalism and promptness
  • Keep clients updated on contract performance and job statuses
  • Generate quotes and follow up for approvals
  • Build and nurture positive relationships with clients to maintain and grow account revenue
  • Prepare KPI reports and participate in client meetings
  • Oversee the mobilisation of new client accounts and manage administration tasks as needed
  • Ensure excellent customer service and maintain strong communication between all stakeholders
  • Handle urgent client email correspondence on a rotational basis after full training
What we offer
What we offer
  • Weekly Pay
  • Up to 28 days annual leave
  • Dedicated consultant to support your job search
  • First opportunity to see permanent positions
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile device
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms
  • Fulltime
Read More
Arrow Right

Account Executive, Client Services

As our Account Executive, your primary goal is to oversee successful implementat...
Location
Location
United States
Salary
Salary:
70000.00 - 85000.00 USD / Year
vaniamgroup.com Logo
Vaniam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • 2+ years of client services experience
  • 1+ year of agency or pharmaceutical advertising experience
  • Working knowledge of digital marketing
  • Good working knowledge of pharmaceutical and biotech industries and scientific communications
  • Is proactive and results oriented, with a commitment to accountability
  • Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
  • Proficiency in MS Office, Adobe, WebEx (or other similar systems)
  • Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
  • Strong organizational skills
Job Responsibility
Job Responsibility
  • Oversee successful implementation of existing client SOWs
  • Coordinate internal and external resources
  • Manage timelines and budgets
  • Provide day-to-day communication with the clients
  • Troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized
  • Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
  • Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
  • Employ ability to modify core product framework plans to form custom project plans
  • Evaluates deliverables against Project Briefs
  • Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
What we offer
What we offer
  • 100% remote environment with opportunities for local meet ups
  • Positive, diverse, and supportive culture
  • Passionate about serving clients focused on Cancer and Blood diseases
  • Investment in you with opportunities for professional growth and personal development through Vaniam Group University
  • Health benefits – medical, dental, vision
  • Generous parental leave benefit
  • Focused on your financial future with a 401(k) Plan and company match
  • Work-Life Balance and Flexibility
  • Flexible Time Off policy for rest and relaxation
  • Volunteer Time Off for community involvement
  • Fulltime
Read More
Arrow Right

Account Executive, Client Services

As our Account Executive, your primary goal is to oversee successful implementat...
Location
Location
United States , Washington, DC
Salary
Salary:
70000.00 - 85000.00 USD / Year
vaniamgroup.com Logo
Vaniam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • 2+ years of client services experience
  • 1+ year of agency or pharmaceutical advertising experience
  • Working knowledge of digital marketing
  • Good working knowledge of pharmaceutical and biotech industries and scientific communications
  • Is proactive and results oriented, with a commitment to accountability
  • Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
  • Proficiency in MS Office, Adobe, WebEx (or other similar systems)
  • Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
  • Strong organizational skills
Job Responsibility
Job Responsibility
  • Oversee successful implementation of existing client SOWs
  • Coordinate internal and external resources
  • Manage timelines and budgets
  • Provide day-to-day communication with the clients
  • Troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized
  • Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
  • Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
  • Employ ability to modify core product framework plans to form custom project plans
  • Evaluates deliverables against Project Briefs
  • Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
What we offer
What we offer
  • 100% remote environment with opportunities for local meet ups
  • Positive, diverse, and supportive culture
  • Passionate about serving clients focused on Cancer and Blood diseases
  • Investment in you with opportunities for professional growth and personal development through Vaniam Group University
  • Health benefits – medical, dental, vision
  • Generous parental leave benefit
  • Focused on your financial future with a 401(k) Plan and company match
  • Work-Life Balance and Flexibility
  • Flexible Time Off policy for rest and relaxation
  • Volunteer Time Off for community involvement
  • Fulltime
Read More
Arrow Right

Senior Account Executive, Client Services

As our Senior Account Executive, your primary goal is to oversee successful impl...
Location
Location
United States
Salary
Salary:
90000.00 - 105000.00 USD / Year
vaniamgroup.com Logo
Vaniam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidate must reside within NJ, NY, Delaware, PA, or CT to be eligible for this role
  • Bachelor’s degree
  • 3+ years of client services experience
  • 2+ years of agency or pharmaceutical advertising experience (required)
  • 1+ year of oncology/hematology experience
  • Proficiency with MS Office, Adobe, WebEx (or other similar systems)
  • Ability to innovate/brainstorm new ideas to solve client challenges
  • Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
  • Excellent quantitative and analytical skills and ability to synthesize complex or diverse information
  • Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Job Responsibility
Job Responsibility
  • Oversee successful implementation of existing client SOWs, coordinating internal and external resources, managing timelines and budgets, and providing day-to-day communication with the clients
  • Understand the therapeutic area of assigned account(s) and competitive environment
  • Demonstrate significant knowledge of agency procedure, be an advocate for agency process, and contributes to process improvement
  • Understand a wide range of digital and non-digital project types across Medical Affairs and Commercial functions
  • Modify core product framework plans to form custom project plans
  • Demonstrate knowledge of healthcare regulations and client positioning and strategy
  • Evaluate deliverables against Project Briefs
  • Contribute thoughtfully to the brand tactical planning
  • Provide accurate and thorough documentation: status reports, contact report, timelines
  • Own day-to-day tactics and execution within agency
What we offer
What we offer
  • 100% remote environment with opportunities for local meetups
  • Positive, diverse, and supportive culture
  • Passionate about serving clients focused on cancer and blood diseases
  • Investment in you with opportunities for professional growth and personal development through Vaniam Group University
  • Health benefits – medical, dental, vision
  • Generous parental leave benefit
  • Focused on your financial future with a 401(k) plan and company match
  • Work-life balance and flexibility
  • Flexible time off policy for rest and relaxation
  • Volunteer time off for community involvement
  • Fulltime
Read More
Arrow Right

Client Support Executive

Are you a customer-focused individual with a passion for providing exceptional s...
Location
Location
United Kingdom , Exeter
Salary
Salary:
28000.00 - 33000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in delivering excellent customer care
  • Education A Levels or equivalent
  • Ability to provide a high level of client service
  • Strong numeracy, literacy, and computer skills
  • Knowledge of savings, banking, or financial services is desirable but not essential
  • Previous experience in a client-facing role is desirable but not essential
  • Ability to work effectively within a team environment
  • Excellent verbal and written communication skills
  • Strong organisational and time management skills
  • Ability to maintain confidentiality and exercise discretion
Job Responsibility
Job Responsibility
  • Handle incoming calls and respond to internal and external client inquiries related to account balances, statements, and transactions
  • Process internal transfers and ensure all payment process requirements are met
  • Address card-related queries, including activation requests, PIN reminders, and unauthorised card transactions
  • Handle client payment requests, ensuring adherence to company procedures
  • Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
  • Assist with cheque queries, stop cheque requests, and standing order and direct debit inquiries
  • Manage amendments to static data, including address changes
  • Process other requests such as audit letters and tax certificates
  • Maintain client records, ensuring efficient archiving and filing
  • Handle clients' complaints and errors promptly, following the established process
What we offer
What we offer
  • Competitive salary
  • Pension and holiday allowance
  • Private health cover
  • Discretionary bonuses
  • Progression opportunities
  • Fulltime
Read More
Arrow Right

Client Services Representative

The traditional financial industry was not built to put the interests of clients...
Location
Location
United States , Palo Alto
Salary
Salary:
60000.00 - 80000.00 USD / Year
wealthfront.com Logo
Wealthfront
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • 1+ years of experience in retail banking, wealth management, asset management, and/or fintech
  • Experience in a client facing role is preferred
  • Strong communication skills
  • able to explain complicated concepts to clients as well as team members
  • Able to partner with multiple stakeholders, including other teams and senior executives
  • Comfortable with being independent and learning new concepts quickly
  • Excited about our mission statement
  • Passion for delighting clients
  • Series 7 and 66 preferred (or must be obtained within 3 months of joining)
Job Responsibility
Job Responsibility
  • Provide exceptional customer service through email and phone communication
  • Help our clients use our product better through online tools and resources
  • Work with our operations teams to resolve client issues
  • Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients
  • Assess client information and approve fund transfers
  • Assist clients in understanding asset allocation and explain investment risk profiles
  • Assist clients in understanding and analyzing the performance of their investments, and the potential impacts of client risk decisions
What we offer
What we offer
  • medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, equity, discretionary bonus
  • Fulltime
Read More
Arrow Right

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ yrs experience in a Client Services environment, preferably in Custody
  • Relevant knowledge of more than 1 Custody function is highly advantageous
  • Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
  • Experience leading/managing Custody operations or any functional unit within Custody is advantageous
  • Strong Custody knowledge and technical know-how is essential
  • Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
  • The ability to coordinate and lead colleagues in achieving a common objective
  • Exceptionally strong interpersonal and relationship-building skills
  • Experience in dealing in high volume, client sensitive issues
  • Energetic, flexible, collaborative, and proactive
Job Responsibility
Job Responsibility
  • Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
  • Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
  • Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
  • Simplify technology across the group, with key focus on client query tooling, data and reporting
  • Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
  • Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
  • Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
  • Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
  • Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
  • Staff management
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy