Client Operations Manager Job at lulafit (New York City)

Manager, Client Operations

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Woonsocket, RI

Salary:

81848.00 - 117000.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

Master’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical/Electronics Engineering, Information Technology, or a related field and two (2) years of experience in the job offered or related occupation
Requires two (2) years of experience in each of the following: SQL and DB2
Software testing, quality assurance, and troubleshooting
Developing backend services, performing code reviews, and collaborating with peers on software development solutions
Data analytics on large data sets in healthcare, business, or retail sector
Extract/Transform/Load (ETL) processes
Conducting impact analysis, requirement, and estimation documents
Writing architectural and technical design documents

Job Responsibility

Plan and guide technology projects, serving as liaison between business and technical aspects of projects
Duties include: plan project stages and assess business implications for each stage, monitoring progress to assure deadlines, standards, and targets are met
analyze requirements documentation including business process flows, outcome diagrams, PI planning, story refinement, creation of definitions, demos, and project governance
direct product analysis to gain a comprehensive understanding of internal and external environmental influences and competitive pressures - incorporates results into product roadmap and overall product strategy
translate data points and business processes, understanding data patterns and identifying defects in order to implement technical projects on schedule
conduct fact-finding and independent research to design creative, progressive technology solutions for software issues
conduct business impact analysis of system defects, control/audit deficiencies, outages, and enhancements
execute queries with data processing applications to generate key data points needed to explain technology project development and implementation to management stakeholders
utilize SAFe Agile methodologies, writing features and user stories, acceptance criteria, API mapping and Project Management Tools such as CA Clarity PPM, Rally, MS Project, MS SharePoint, and MS Office Suite
manage project teams

What we offer

The Company offers a full range of medical, dental, and vision benefits
Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits
CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year

Fulltime

Global Head of Securities Finance Client Operations

The successful individual will be a key member of the Securities Finance Operati...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
Significant industry knowledge and experience
Robust commercial awareness and understanding of the Securities Finance business is a benefit.

Job Responsibility

Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
Centralise reporting of client escalations and complaints
Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
Engage with Product on changes requested by existing clients
Evaluate the impact of such changes on STP and overall operational efficiency
Manage the execution of operational aspects of change management
Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
Advise and coach new or junior level staff on procedures and work processes across multiple departments.

What we offer

Competitive base salary reviewed annually
Hybrid working model (up to 2 days working at home per week)
Business casual workplace
Additional benefits to support you and your family to be well, live well, and save well.

Fulltime

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...

Location

United Kingdom , Hartlepool

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
Strong track record of managing managers and large, diverse teams
Demonstrable experience in client relationship management, particularly with government or public sector partners
In-depth understanding of quality management, compliance frameworks, and operational performance metrics
Excellent communication, negotiation, and influencing skills
Strong problem-solving and decision-making capability with a focus on outcomes
A collaborative leadership style, with the ability to inspire and engage teams
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Job Responsibility

Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
Ensure high levels of staff engagement, retention, and productivity across all divisions
Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
Monitor and drive operational efficiency, process improvement, and standardisation across service lines
Anticipate operational challenges and develop proactive solutions to mitigate risks
Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
Provide clear communication and reporting to both internal stakeholders and external partners
Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Audit Manager - Operational Risk Management

The Audit Manager is an intermediate level role responsible for performing compl...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A suitable level of Internal Audit experience ideally coupled with Risk Management Financial Services experience working within a global model and cross-regional teams
Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
Self-Starter to proactively identify risks in the business
Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
Effective verbal, written and negotiation skills
Effective project management skills
Effective influencing and relationship management skills

Job Responsibility

Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
Collaborate with teams across the business and determine impact on overall control environment and audit approach
Manages audit activities for components of Operational Risk Management, including a portion of the audit annual plan
Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

This is a fantastic opportunity to gain exposure to many parts of the business and to use your technical skills in a different way
This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward

Fulltime

Client Operations Associate

The Client Services Department ensures smooth operations and serves as the front...

Location

United Kingdom , London

Salary:

38000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Operational experience, preferably in asset management
Strong client service ethos
Positive attitude
Collaborative spirit
Diligence and attention to detail
Proactive
Eager to build relationships
Interest in the organisation's future direction

Job Responsibility

Data Entry
Report Generation
Client Onboarding
Dealing and Settlement
Cash Management
Enquiry Management
Call Handling
Ad-Hoc Projects

What we offer

Culture where your voice is valued
Training and Development
Recognition of Performance
Contributing to Change
Equality, Diversity, and Inclusion

Fulltime

Education Catering Operations Manager

We are looking for an experienced Operations Manager to manage a group schools, ...

Location

United Kingdom , Blackpool

Salary:

Not provided

Caterlink

Expiration Date

Until further notice

Requirements

Previous catering and operational management experience is essential
Bags of confidence and credibility
Able to lead and motivate and really develop your teams
Commercially astute
Prepared to roll your sleeves up and help the teams when you need to
Belief in living by KPIs: Health & Safety, Retention, Quality and Finance
Belief that People, Perception, Passion and Pride could enhance growth, success and development
Successful applicants will be required to complete an enhanced DBS disclosure

Job Responsibility

Manage a group schools, which will be a mix of primary schools, secondary schools and colleges
Create strong client relationships across your portfolio of schools

What we offer

Competitive salary plus a performance-related bonus
Monthly car allowance or company car
33 days holiday inclusive of bank holidays
Eligible to join our Workplace Pension Scheme with Aviva
Private health care with BUPA
Fully expensed company laptop + mobile phone
Virtual GP for you and your family (eligibility rules apply)
Access to our Employee Discount Platform
Employee Assistance Program and Virtual GP benefits free of charge
Blended learning programme that can include formal qualifications including Apprenticeships, classroom training, eLearning and on the job training

Fulltime

Client Operations Lead

As part of the Client Services Operations Department, you play a central role in...

Location

India , Mumbai

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

14 plus years managing and servicing international accounts
Experience working in Digital & TV/ Broadcast will be an added advantage
Strong time management/prioritization skills
Strong project management skills
Can do attitude and an ability to work under pressure
Strong interpersonal and communication skills
Fluent oral and written English
Strong numeracy skills
Highly organized, detail oriented, client focused and proactive
Experience of running a strong dynamic account team including resource planning

Job Responsibility

Demonstrate a thorough understanding of the Hogarth business model, services and technology
Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant
Ensure optimum productivity levels are achieved and team morale is high
Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability
Ensure succession plan is in place for the complete Client Servicing team and liaise with other Dept. heads regarding wider team members where appropriate
Coach and develop the team in their role to ensure achievement of their Personal Development
Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports
Ensure clients understand agreed workflows and manage them through the process
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of proven operations experience with strong emphasis on hospitality
Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
Demonstrated experience in third-party vendor management, client liaison, and relationship management
Fundamental understanding of operational controls and associate processes
University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable

Job Responsibility

Support operations excellence and vendor management
Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
Support management of operational budgets and identify efficiency opportunities
Assist in coordinating and implementing Compliance guidelines
Support implementation of robust control measures to minimize reputational risk

Fulltime

Client Operations Manager

lulafit

Location:
United States , New York City ▼
San Francisco
Houston
Atlanta

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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lulafit

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