Client Onboarding Sr Mgr, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Client Onboarding Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.

Job Responsibility:

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy
Supports the motivation of staff through constant interaction with the team
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Identifies and develops high performers for next level jobs/mid management position
Ensures team delivers as per service level agreements
Understands client requirements and implements them correctly
Monitors customer satisfaction and service level and drives process changes
Provides innovative solutions to clients
Ensures a robust processing environment with effective controls
Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks.

Requirements:

6-10 years of experience in documentation review, account maintenance and related cash products
Bachelor's degree in finance or economy
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and/or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
Able to strive under pressure
Should be open to working staggered hour/shift/over weekend and on public holidays
Proficient knowledge of English (written and spoken).

What we offer:

Equal opportunity employer
Inclusive work environment
Supportive of well-being, growth and work-life balance.

Additional Information:

Job Posted:
August 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Client Onboarding Sr Mgr