Client Onboarding Manager

• Responsible for product onboarding, account opening, customer interaction, documentation issuance, review and system setups
• focuses on timely and accurate delivery of all account opening functions, implementation as well as delivering excellent customer service and resolution of customer issues
• performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
• responsible for various types of project management in the account services and product onboarding space, and managing cross-functional relationships with all teams
• determines new work procedures, analyzes complex and variable issues with significant departmental impact
• encourages cross functional training for staff to enrich their skill base
• optimizes manpower to achieve higher productivity levels
• understands client requirements and implements them correctly
• monitors customer satisfaction and service level and drives process changes
• provides innovative solutions to clients
• ensures a strong and robust processing environment with effective controls
• establishes risk management practice
• maintains a culture of risk and controls in the team through various processes and check points
• identifies means to reduce transaction defects
• develops performance matrices to track defects and productivity
• appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

• 5-8 years of experience in documentation review, account maintenance and related cash products preferred
• good interpersonal communication skills
• consistently demonstrates clear and concise written and verbal communication skills
• demonstrated project management skill including financial cost management skill
• advanced execution skills in a multi-tasking mode
• exposure to customer service and handling of system, testing and rollouts
• ability to achieve business objectives without compromising on controls and risk parameters established
• ability to interact confidently with senior management and/or regulators
• ability to coach and develop people, identifying and retaining talent
• able to partner with businesses and other support functions at senior levels in setting strategy and priorities
• able to strive under pressure and convert opportunity from risk
• should be open to working staggered hours/shifts/over weekend and on public holidays
• proficient knowledge of English (written and spoken)

Project Management Professional (PMP) or Agile Certification

• Diversity and inclusion
• equal opportunities
• global benefits to support well-being, growth and work-life balance