Client Onboarding Group Manager, Citi

Citi

Location:
Hong Kong, Kowloon

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Hong Kong Client Onboarding Hub Operations Head is responsible to lead a team of professionals and support Know Your Customer (KYC) profiling for Citi Private Bank clients. Requires comprehensive knowledge of KYC, Anti-Money Laundering, and Regulatory requirements to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required to negotiate internally, often at a senior level. Accountable for the end results of an area. Exercises control over resources management, policy discussions, Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Job Responsibility:

Lead a team of subject matter experts and ensure a quick and seamless onboarding experience for clients
Innovate and improve onboarding processes to exceed clients’ expectations
Be a proactive risk manager and ensure requests are processed in a timely manner with the highest quality
Establish relationships and meet regularly with Market Executives, Bankers, Business Managers, and ensure optimal partnership
Lead by example and work to onboard new client relationships and additional members by completing client risk profiles and process relationship updates using Citi onboarding applications in a timely manner
Liaise with downstream partners until requests are completed and maintain constant communication with Banker team partners
Ensure all documentation received is current, accurate and complete
Partner with partners like Compliance, Anti-Money Laundering, other Onboarding teams etc. to ensure expedient, efficient and seamless processing
Provide the highest level of customer service and teamwork to Banker teams and other internal partners
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the firm, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Bachelor's/University degree, Master's degree preferred
10+ years of experience in the financial services industry preferred
8+ years of experience in the wealth management industry preferred
Licensing (Series 7, 63 and 65 or 66) beneficial but not required
Demonstrable change management and continuous improvement experience by tracking records and striving for process efficiency
Excellent oral and written communication skills

Nice to have:

Licensing (Series 7, 63 and 65 or 66)
Demonstrable change management and continuous improvement experience

What we offer:

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboarding Group Manager