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Client Onboard Intermediate Analyst

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Drive seamless client onboarding and shape the future of client relationships! We're seeking a Client Onboarding Intermediate Analyst to join our growing team and play a critical role in ensuring a smooth and efficient onboarding experience for our clients on a global level within and outside of EMEA.

Job Responsibility:

  • Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
  • Provide outstanding customer service and resolve client inquiries with expertise and efficiency
  • Support, understand and implement client requirements
  • Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
  • Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
  • Lead projects within the account services space, collaborating effectively with cross-functional teams
  • Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance matrices to track defects and productivity
  • Promote a strong risk management culture and ensure regulatory compliance
  • Mentor and train junior team members

Requirements:

  • 3-5 years of experience in client facing roles, such as Customer Service, Client Onboarding, Custody, Treasury and Trade related position, Client Documentation Review, Account Maintenance, Customer Due Diligence, AML, KYC
  • Bachelor’s/University degree
  • Advanced level of English (written and spoken)
  • Excellent interpersonal, communication skills
  • Good time and project management skills
  • Strong analytical and problem-solving skills, with a keen eye for detail
  • Demonstrated commitment to risk management and regulatory compliance

Nice to have:

Experience in financial, banking sector

What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives
  • Regular working hours (8-4h, 9-5h) with home office opportunities

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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