Client Network Solution Coordinator - APAC

• Plan, deliver and execute medical provider network expansion for a key client in APAC region, in support of MPM’s strategic ambition and AzP growth, reporting to Team Leader
• Own and manage client’s network-related issues and escalations in APAC and provide first-time resolution
• Work in conjunction with MPM regional APAC and central teams who manage provider and TPA relationships to ensure delivery of network expansion, issues and escalations management and other key topics on behalf of key client
• Resolve issues by co-ordinating directly with client and providers / TPAs as needed
• Act as key “advocate” for the client, ensuring customer-centric approach to delivery
• Work closely with Team Lead and other key client Service team members within AzP MPM and Operations as part of a dedicated “virtual team” to ensure service excellence for the client
• Establish and implement project management tools to support the delivery of network expansion
• Deliver regular (weekly / monthly) dashboards and reporting on delivery against plan
• Drive, co-ordinate with and provide support to regional and central MPM team managers and their team members to ensure delivery against targets
• Establish and maintain governance in relation to a network development, client network / TPA reporting and performance management, and issues/escalations
• Pro-actively innovate and collaborate with internal and external stakeholders to drive delivery and establish solutions to reduce key client issues and escalations
• Deliver reporting to the wider business and relationships with key internal and external stakeholders
• Communicate regularly and effectively, delivering with key stakeholders within MPM, AzP as well as external stakeholders as needed
• Other activities as directed by the Team Lead, Head of Central Provider Management & Governance, or Head of Global MPM from time to time

• 2+ years’ experience in international health insurance / TPA / travel insurance / assistance or related industries including experience in medical provider / TPA management
• Understanding of international medical provider network management or related activities eg IPMI operations
• Educated to degree level or appropriate professional qualification
• Logical thinking mind set and ability to problem solve
• Strong communication (verbal & written), presentation and interpersonal skills
• Relationship and stakeholder management
• Project management skills
• People management and motivation
• Analytical skills
• Negotiation
• Business and commercial acumen
• Able to use a range of standard (Microsoft Office) and non-standard IT applications to support and enhance the work
• Fluent in written and verbal English
• other languages an advantage
• Solution and delivery focussed
• Demonstrated ability to prioritise and follow up
• Self-motivated and proactive
• Outstanding organisational and time management skills
• Flexible and efficient. Ability to multitask and prioritise daily workload
• Autonomous
• Collaborative
• Results driven and strategic thinker
• Discretion and confidentiality

other languages an advantage

• A competitive remuneration and benefits package is offered
• The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development