CrawlJobs Logo

Client Marketing Manager, Nurture and Retention

farber.ca Logo

FARBER

Location Icon

Location:
Canada

Category Icon
Category:
-

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Client Marketing Manager, Nurture & Retention leads the development and optimization of lifecycle programs that keep clients informed, supported, and engaged throughout their journey. This role focuses on increasing client retention and satisfaction by delivering personalized, data-driven communication strategies to Farber’s clients as part of a broader effort to increase conversion.

Job Responsibility:

  • Own Farber’s client retention and lifecycle engagement strategy. Define OKRs, key touchpoints, and optimize the nurture program
  • Build programs that promote on-time client payments, milestone achievement, satisfaction, and advocacy
  • Evolve customer lifecycle frameworks for onboarding, education, and engagement
  • Create segmentation strategies to deliver personalized, timely content across the client lifecycle
  • Plan and execute automated multi-channel automated journeys using Dynamics 365 and Customer Insights
  • Conduct A/B testing to improve engagement, click-through, and retention rates
  • Work with content and creative teams to ensure messaging aligns with client needs and emotional drivers
  • Monitor performance, identify underperforming areas, and implement continuous improvement initiatives
  • Ensuring the accuracy and consistency of data, defining and tracking key metrics, including retention rate, churn rate, satisfaction (CSAT), and engagement health
  • Partnering with the Data Team to maintain and improve data quality, leveraging insights to propose and drive performance-enhancing initiatives, and providing direction on tactical improvements / strategic shifts
  • Partner with Customer Success, Operations, Data, IT, and other stakeholders to drive the client journey and operationalize lifecycle programs
  • Manage relationships with internal stakeholders supporting marketing automation, content and analytics tools
  • Ensure all communications comply with CASL, PIPEDA, and AODA accessibility standards
  • Maintain data integrity, consent management, and audience suppression best practices

Requirements:

  • Post-secondary education in Marketing, Business, or a related field or equivalent professional experience
  • 4+ years of experience in lifecycle, client, or CRM marketing
  • Strong proficiency with marketing automation platforms (Dynamics 365, Marketo, HubSpot, Salesforce Marketing Cloud etc)
  • Demonstrated success using data-driven insights to improve retention and satisfaction
  • Exceptional writing and editing skills for empathetic, customer-first communications
  • Analytical and reporting skills
  • ability to translate data into actionable insights
  • Collaborative mindset with strong project management and stakeholder communication skills
  • Proven track record of delivering end-to-end lifecycle automations from conception to completion

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Marketing Manager, Nurture and Retention

Senior Client Manager

The Sr Client Manager leads junior and senior level relationships with clients a...
Location
Location
United States , Portland
Salary
Salary:
90000.00 - 110000.00 USD / Year
sgkinc.com Logo
SGK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Sales, Marketing or related field
  • 8+ years progressive account management experience in a Creative Design Agency, Market Research firm or similar consulting environment
  • or equivalent combination of education and experience
  • 5+ years in a leadership role (direct or indirect)
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Job Responsibility
Job Responsibility
  • Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
  • Acts as a strategic partner to assigned clients by demonstrating a significant understanding of their market and business sectors and their specific challenges and opportunities. Provides insights and perspectives that support client initiatives and align company services with client needs.
  • Develops innovative proposals to capture both account growth and new business opportunities.
  • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Ensures meeting of volume and revenue targets for each account.
  • Builds new relationships and nurtures existing relationships with internal and external clients.
  • Creates strong and effective partnerships with Brand Development and Brand Deployment teams through sharing a deep understanding of client markets and business sectors and specific challenges and opportunities facing those clients. Works with company leaders to develop solutions that align our services with client needs.
  • Assess and manages risks associated with profitability leakage by researching, understanding, and resolving any identified issues (i.e. process, operational, client relationship specific, etc.).
  • Analyzes the performance of the Company-Client business relationship through analytics models and performance metrics with goal to establish agreed tactical and strategic priorities and strategies to achieve those goals.
  • Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations.
Read More
Arrow Right
New

Sales & Client Servicing Manager

We are a dynamic organization seeking a motivated Sales & Client Servicing Manag...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
February 07, 2026
Flip Icon
Requirements
Requirements
  • A strong understanding of sales processes and client relationship management
  • A proven track record in sales and business development
  • Proficiency in client acquisition strategies
  • Experience in the advertising industry
  • Skills in managing client accounts and ensuring their needs are met
  • Excellent communication, negotiation, and interpersonal skills
  • Adeptness at strategic planning and execution
  • A results-oriented approach and drive to achieve targets
  • An MBA/PGDM qualification
  • 5-8 years of relevant experience
Job Responsibility
Job Responsibility
  • Develop and implement effective sales strategies to drive revenue growth
  • Manage and nurture client relationships to ensure satisfaction and retention
  • Identify and pursue new business opportunities and partnerships
  • Oversee the client servicing team, providing guidance and support
  • Analyze sales data and market trends to inform strategic decisions
  • Conduct market research to identify potential leads and target audiences
  • Collaborate with marketing to develop promotional campaigns
  • Prepare and present sales reports and forecasts to senior management
What we offer
What we offer
  • Competitive salary package commensurate with experience
  • Performance-based bonuses and incentives
  • Comprehensive health and wellness benefits
  • Opportunities for professional development and continuous learning
  • A dynamic and collaborative work environment
  • Generous paid time off and holidays
  • Potential for career advancement within the organization
  • Exposure to diverse client portfolios and projects
  • Access to cutting-edge sales and marketing tools
  • Team-building activities and social events
Read More
Arrow Right

Senior Marketing Manager

As the marketing manager, your main role entails steering the strategic course o...
Location
Location
Salary
Salary:
Not provided
mangosoft.tech Logo
Mangosoft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience as a marketer, preferably with experience in outsourcing companies
  • Deep understanding of processes, methodologies, and tools
  • Excellent communication skills, including the ability to collaborate effectively with a team
  • Analytical mind and creative outlook
Job Responsibility
Job Responsibility
  • Development of marketing strategy
  • Develop inbound strategies and campaigns, selecting channels, crafting resonant messaging, and defining objectives and KPIs
  • Managing and planning marketing operations ( SEO, content marketing, PPC) ensuring the stable and predictable flow of leads through marketing channels
  • Working with the corporate site ( updates, optimization, design, etc.)
  • Monitor inbound marketing campaign performance, analyze results, and make data-driven decisions for continuous improvement
  • Conducting industry research, trends analysis, and market segmentation
  • Engage in the process of lead nurturing to help the team convert inquiries into qualified leads which become future SDR and sales opportunities
  • Oversee lead generation and prospecting, initiating contact and nurturing relationships for service interest
  • Collaborate with sales and service delivery teams for a cohesive approach to client acquisition and retention
  • Collaborate with marketing contractors ( website contractors, SEO, PPC, etc.)
What we offer
What we offer
  • Remote work
  • Open management without bureaucracy
  • Salary reviews according to the results of performance appraisal
  • 5 days paid sick leave and 18 working days’ vacation
  • Days off on National/Bank Holidays according to the legislation of Ukraine
  • Conferences, knowledge-sharing activities, certification
  • Availability of sabbatical
  • Possibility to grow inside the friendly and professional team
Read More
Arrow Right

Associate Affiliate Manager

As our agency continues to grow we are looking for an Associate Affiliate Manage...
Location
Location
United Kingdom , Plymouth
Salary
Salary:
Not provided
gen3marketing.com Logo
Gen3 Marketing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of direct affiliate management experience (in-house, agency, network) required
  • Knowledge of and experience working with Affiliate Networks (ShareASale, Commission Junction, Impact, Rakuten, etc.)
  • Strong written and verbal communication skills with a focus on negotiations, and client service
  • Strategic and execution mindset
  • Ability to solve problems and work independently
  • Confidence and eloquence in client meetings
  • Strong reporting and analytical skills
Job Responsibility
Job Responsibility
  • Execute the program strategy and action plan
  • Manage the day-to-day operations of multiple affiliate programs
  • Communicate performance results and strategy recommendations to clients & secure buy-in from decision-makers
  • Define, monitor, and analyze trends in clients’ metrics & KPIs
  • Execute creative and promotion changes based on content calendars
  • Lead recruitment, activation, optimization, compliance, and communication to affiliates
  • Build, maintain, and strengthen relationships with affiliates to negotiate placements and secure added value
  • Develop and implement initiatives to grow affiliate performance through acquisition and retention tactics
  • Manage daily, weekly, and monthly reporting, communicate the performance of programs, and recommend improvements
  • Host client-facing calls and meetings in relation to the publisher portfolio that they oversee for each account while participating in similar calls for accounts supported
What we offer
What we offer
  • Hybrid work
  • Summer Fridays
  • Advancement opportunities
  • Ongoing training and development opportunities
  • Opportunities to travel
  • Fulltime
Read More
Arrow Right

Account Manager

As an Account Manager, you'll cultivate strong, long-term relationships with cus...
Location
Location
Philippines
Salary
Salary:
Not provided
pro.bsport.io Logo
Bsport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space
  • Have worked with SMB clients and understand their challenges and goals
  • Are fluent in English (native-level or near-native required)
  • Are comfortable working Australian time zones from Philippines
  • Have strong communication, relationship-building, and problem-solving skills
  • Have experience handling churn scenarios and improving client retention
  • Are highly organised, proactive, and capable of managing multiple accounts simultaneously
  • Have a growth mindset and enjoy working in a fast-paced, scale-up environment
Job Responsibility
Job Responsibility
  • Manage and nurture a portfolio of Australia-based clients, ensuring high satisfaction and long-term retention
  • Lead customers through a smooth and successful onboarding experience
  • Act as the main point of contact for client needs via email, chat, and calls
  • Identify opportunities for upselling, cross-selling, and account expansion
  • Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking
  • Gather and relay customer feedback to internal teams to support continuous product improvement
  • Partner with the Sales, Marketing, Product, and Operations teams to strengthen our APAC market strategy
What we offer
What we offer
  • Attractive compensation package
  • Work-Life Harmony
  • Work from anywhere
  • Diverse fun loving team
  • Fulltime
Read More
Arrow Right

Account Manager

Location
Location
United States
Salary
Salary:
Not provided
cirroglobal.com Logo
Cirro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience or interest in account management or customer relationship management within the logistics industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
  • Strong organizational and time management abilities to effectively prioritize tasks and meet deadlines
  • Knowledge of logistics processes, including transportation, warehousing, and distribution
  • Strategic thinking and problem-solving skills to anticipate client needs and propose effective solutions
  • Ability to work collaboratively in a team environment and across departments to achieve common goals
  • Results-driven mindset with a focus on achieving targets and objectives
  • Flexibility and adaptability to navigate changes and challenges in a dynamic business environment
  • Bachelor’s degree in business administration, logistics, supply chain management, or a related field preferred
  • Bilingual in Chinese and English is required
Job Responsibility
Job Responsibility
  • Manage and nurture relationships with existing clients to ensure satisfaction and retention
  • Serve as the primary point of contact for client inquiries, requests, and concerns
  • Collaborate with clients to understand their logistical needs and develop customized solutions
  • Coordinate with internal teams such as operations, sales, and customer service to deliver seamless service to clients
  • Proactively identify opportunities to upsell or cross-sell additional services to existing clients
  • Monitor key performance indicators (KPIs) and metrics to assess client satisfaction and identify areas for improvement
  • Prepare and present regular performance reports and business reviews to clients
  • Stay informed about industry trends, market dynamics, and competitors to provide strategic insights to clients
  • Handle negotiations and contract renewals with existing clients
  • Lead resolution of any issues or disputes that may arise with clients in a timely and professional manner
What we offer
What we offer
  • Rapid developing company with listing potential, one of the top leaders in the market
  • A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
  • Competitive Salary Package
  • Visa sponsorship possibilities, bonus, pension, etc.
  • High localized team with flexible, harmonious and ambitious atmosphere
  • Festival gifts & team building activities
Read More
Arrow Right

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 10 years of extensive experience in Customer Success
  • 5 years in a Manager position
  • Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
  • Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
  • Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
  • Data-driven decision making (analyzing churn, adoption, and success metrics)
  • Coaching and mentoring skills (developing junior/mid-level client success managers)
  • Performance management & career development planning
  • Fluent English (US/UK) / B2 level or equivalent (FR)
  • Successful experience as a CSP (having achieved objectives over the last 18 months)
Job Responsibility
Job Responsibility
  • Own the most critical customers in France
  • Support, mentor and guide the Client Success Partners (CSPs) that manage them
  • Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
  • Establish yourself as the point of escalation on your team’s accounts
  • Define initiatives to fill identified gaps
  • Report on risk, detailed product needs, retention, expansion and customer performance metrics
  • Deliver quarterly performance reviews for direct reports
  • Define OKRs
  • Define routine for working with AMs / product / alliances / CS Ops
  • Be autonomous on account reviews
What we offer
What we offer
  • Work From Home stipend
  • RTT
  • Lunch vouchers
  • Medical insurance
  • Gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • Full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
  • Corporate Social Responsibility charter
  • Fulltime
Read More
Arrow Right

Senior Sales Executive

The Senior Sales Executive develops and implements sales strategies to sell prod...
Location
Location
United States , Field
Salary
Salary:
66440.00 - 151898.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 05, 2026
Flip Icon
Requirements
Requirements
  • 5-7 years of relevant healthcare sales industry experience
  • Ability to explain the relevant process elements and issues in relation to organizational issues and trends
  • Persuasive Presentation Skills demonstrating value and moving client to purchase
  • Ability to successfully negotiate with internal/external clients to achieve profitable wins in market
  • Complete understanding of business financials, products, and services
  • TPA experience
  • Bachelor's degree in business or equivalent work experience
Job Responsibility
Job Responsibility
  • Develops and executes strategic sales plans aimed to consistently achieve sales targets and business objectives
  • Develops and nurtures client relationships to drive customer acquisition, satisfaction, and retention
  • Collaborates with sales leadership to establish sales goals, performance metrics, and strategies to penetrate new markets
  • Consults on the value proposition of the company's products and services
  • Develops and presents proposals, negotiates contracts, and navigates complex client purchasing arrangements
  • Analyzes sales data to identify trends, evaluate sales performance, and recommend strategies for improvement
  • Coordinates with internal teams to ensure seamless delivery of products or services
  • Interviews and selects new team members and facilitates the onboarding process
  • Fosters a positive and collaborative team culture and mentors team members
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy