Client Manager, Citi

Citi

Location:
United Arab Emirates, Dubai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Manager role involves owning client delivery for a portfolio of multinational clients, liaising with coverage teams and product partners globally, facilitating implementation of client solutions, managing credit allocation and compliance with regulatory requirements. The role requires problem-solving skills, organizational capabilities, strong communication, and an understanding of corporate banking products.

Job Responsibility:

Build relationships with various internal and external audiences to ensure timely problem resolution and to provide support for a range of audience needs and services
Field calls from clients and product partners and escalate issues as needed, navigating through Citi's extensive network of 100+ countries
Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.
Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) and AML requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections
Negotiations and renewals for Standby Letters of Credit in collaboration with the Trade teams
Monitor their requests against committed lines and ensure pricing is in line with Citi standards
Understand the bank's credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate
Monitor billing and service queries, as well as correct mapping/marketing hierarchies to ensure revenues earned from all products are appropriately reflected
Represent banking coverage team in client meetings
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

6-8 years of experience (financial services preferred)
Bachelor’s degree in Finance or closely related areas of Business Administration
Credit skills/experience (i.e., financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) preferred
Comprehensive knowledge of Support, Credit & Legal documentation requirements (e.g. Letters of Comfort, parent guarantees, LC's and their agreements, ISDA/CSA, Short Term Loan agreements, Cards Agreements, etc.)
Flexibility with work schedule (i.e. may work across different time zones)
Ability to be client focused and results oriented
Consistently demonstrate follow-up and organizational skills and attention to detail
Consistently demonstrate clear and concise written and verbal communication
Proven planning, negotiation and analytical skills
Consistently demonstrate a professional attitude.

Nice to have:

Solid understanding of KYC, credit management, and Citi’s corporate banking product capabilities
Positive attitude
Strong work ethic.

What we offer:

Equal opportunity employer benefits
Accessibility accommodations for applicants with disabilities
Best-in-class benefits to support well-being.

Additional Information:

Job Posted:
August 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Manager