Client Intake Specialist Job at Legal Services of North Florida (Tallahassee)

Intake Manager

We’re seeking an Intake Manager to oversee the intake process and ensure prospec...

Location

United States , Philadelphia

Salary:

Not provided

Lundy Law

Expiration Date

Until further notice

Requirements

At least 3 years of experience in an intake, client service, or sales role (preferably within legal, healthcare, or professional services)
Leadership or supervisory experience is highly desirable
Strong ability to empathize and connect with clients, especially in stressful or sensitive situations
Committed to maintaining confidentiality and upholding ethical standards
Proven ability to lead and motivate a diverse team, fostering collaboration and productivity
Excellent verbal and written communication skills, with the ability to clearly convey complex information to both clients and colleagues
Highly organized, able to manage multiple tasks and priorities in a fast-paced environment
Familiar with client management software, CRM systems, and Microsoft Office Suite
Experience with case management software is a plus
Ability to convert leads into clients while maintaining a focus on service excellence and empathy

Job Responsibility

Lead the Intake Team: Supervise and mentor a team of intake specialists, including virtual assistants and in-office staff, ensuring proper training, alignment with firm values, and efficient performance
Client Interaction: Oversee initial client inquiries, providing a professional, empathetic, and trustworthy first impression. Manage high-volume calls, emails, and online requests promptly
Data Management: Ensure accurate and confidential entry of client intake data into the firm's systems while maintaining compliance with all privacy and legal standards
Team Development & Training: Conduct ongoing training for the intake team on best practices, legal processes, and exceptional client service. Encourage continuous growth and foster a culture of emotional intelligence
Cross-Department Collaboration: Work closely with case managers, attorneys, and other departments to ensure smooth handoffs from intake to the legal team
Process Improvement: Analyze the intake process and identify opportunities to improve workflows, response times, and the overall client experience
Lead Generation & Conversion: Monitor and track intake lead performance, ensuring follow-ups and client engagement strategies are in place to maximize conversion rates
Customer Service Excellence: Guide the team in handling complex or sensitive client situations, ensuring clients feel supported and heard throughout their first interaction with the firm
Performance Reporting: Track key metrics related to intake, conversion, and client satisfaction, and use data insights to enhance team performance and process efficiency

What we offer

Competitive salary
Health and dental insurance
Paid time off (PTO)
401(k) with employer match
Ongoing training and professional development opportunities

Fulltime

Family Law Intake Specialist

We are looking for a dedicated Family Law Intake Specialist to join our team in ...

Location

United States , Allen

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in legal intake or client services, preferably within family law
Ability to handle sensitive and emotionally charged conversations with empathy
Strong attention to detail and excellent organizational skills
Proficiency in case management software and tools such as Legal Files
Familiarity with e-filing and court filing processes
Skilled in calendar management and appointment scheduling
Must reside locally despite the remote nature of the role
Effective communication skills to provide high-quality client service

Job Responsibility

Manage incoming calls and inquiries from potential clients with professionalism and care
Conduct thorough intake interviews to gather relevant information about client cases
Provide clear explanations of the firm's procedures and schedule consultations with attorneys
Ensure all intake information is accurately recorded in the firm's case management system
Uphold client confidentiality while delivering exceptional service
Utilize case management software to organize and track client details effectively
Assist with e-filing and court filings as needed
Maintain calendars for attorneys and schedule appointments efficiently
Provide receptionist support, including handling client communications and inquiries

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Case Manager

We are offering a long-term contract employment opportunity for a Case Manager i...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of case management or direct client service experience, ideally with housing-insecure or vulnerable populations
Knowledge of community resources and social services in the Baltimore area, especially in housing, employment, mental health, and public assistance
Experience using Homeless Management Information System (HMIS) or similar case management/data entry platforms
Excellent communication and interpersonal skills for working with clients and collaborating with partners, landlords, and internal staff
Proven ability to develop and maintain case plans, track goals, and monitor client progress
Organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to maintain client confidentiality and adhere to ethical and professional standards

Job Responsibility

Handle intake referrals and set up appointments from Program and Grants Support Specialist
Prepare all necessary intake paperwork, collect client identifying documentation, and provide an initial program orientation
Develop an individual case management plan, including financial planning and housing goals in collaboration with each client
Input client data in the Homeless Management Information System (HMIS) and other data management systems accurately and in a timely manner
Conduct needs assessment, make appropriate community referrals, and provide support to connect clients to ancillary services
Assist clients with housing needs, including searching for housing leads and providing landlords with insight on services/programs
Help clients with employment, transportation, childcare, and counseling-related needs or concerns by connecting them to appropriate community resources and referrals
Ensure client compliance with program policies and expectations and provide warnings in verbal and written form, as necessary
Develop and maintain a list of potential housing opportunities for clients with support from other staff
Collaborate and communicate with other service providers, community partners, resident manager, and other agency staff and landlords/property managers as it relates to individual work or client needs

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

New

Legal and General Office Coordinator

This position will offer administrative clerical support for the World Relief Tr...

Location

United States , Winston-Salem

Salary:

20.00 - 21.00 USD / Hour

Latino Memphis

Expiration Date

Until further notice

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
High School Diploma
Strong inter-personal and cross-cultural communication skills exercised through previous cross-cultural experience
Committed to welcome the immigrant community, the general public, and other staff to World Relief
Highly organized and a willingness to multitask
Proficiency with Microsoft Word & Excel
Professional verbal and written communication

Job Responsibility

Facilitate in-person and telephone intake of new and existing clients
Schedule client appointments and administer reminder phone calls
Answer and screen all incoming phone calls for the ILS department and direct accordingly
Manage/direct all outgoing and incoming mail for all office
Assist with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS specialist
Provide additional administrative support to ILS specialists as needed
Conduct case follow up on incomplete files
Maintain adequate office supplies for the department and coordinate orders when necessary
Participate in ILS department meetings
Train and oversee administrative interns and volunteers to assist with administrative tasks

What we offer

competitive benefits package
employee discount program
Gold-level Cigna Healthy Workforce Designation

Fulltime

New

Sr Director, MSAT

The Sr. Director, MSAT (Manufacturing Sciences, Analytics, and Technology) acts ...

Location

United States , Bedford

Salary:

Not provided

PCI Pharma Services

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences or equivalent experience required
Minimum of fifteen (15) years of relevant experience in cGMP manufacturing or equivalent
Proven experience leading innovation, managerial experience with extensive industry knowledge and an eye towards future technologies
Soft skills: Strategic thinking, adaptive thinking, and strong critical mindset. Strong business acumen and presentation skills. Excellent interpersonal, leadership, and communication skills. Impact & influence top leaders & external clients and regulators
Emphasis on aseptic processing and compliance required
Advanced-level verbal communication skills

Job Responsibility

Optimize the use of resources (human, fill finish equipment and support areas) across the organization in support of improving process robustness and forward-looking capabilities
Coordinates and supports cross functional teams with recommendations, advice, and action plans for complex investigations, change controls, gap analyses and risk assessments related to all manufacturing modalities
Oversees authoring and revision of compliance, change controls and other technical documentation to support critical MSAT changes
Assesses incoming client projects to ensure compatibility, compliance, and initial and ongoing profitability with AAI processes
Contributes advanced level support to internal and client audits when needed
Build and sustain common innovation roadmap between MSAT and Drug Product Manufacturing/Finishing to ensure continuum in innovation to accelerate client projects and sustainable process performance
Lead the client technical intake process team composed of engineers and specialists
Drive complex change management & anchor the changes in MSAT and with connected functions, Drug Product, Finishing, Quality Assurance and Quality Control
Responsible for exhibiting professional behavior with both internal and external business associates that reflect positively on the company and is consistent with the company’s policies and practices
Serves as key contact for clients during tech transfer and post manufacturing activities

Fulltime

Case Clerk

Our client needs the support of a Case Clerk on a contract basis for the next tw...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in case management or data entry is required
Strong communication skills to confidently handle client interactions
Ability to follow scripts and maintain consistency during calls
Exceptional organizational skills and attention to detail
Proficiency in using databases and managing case files
Demonstrated ability to handle sensitive information with discretion

Job Responsibility

Conduct initial client outreach calls to gather critical information and ensure all details are captured accurately
Follow provided scripts during calls to maintain consistency and professionalism
Distribute necessary resources and links to clients promptly after calls
Collaborate with senior intake specialists for guidance and support when needed
Record and maintain comprehensive data on financial losses and medical challenges encountered by clients
Handle sensitive client information with confidentiality and professionalism

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Eligibility Specialist

World Relief is seeking an Eligibility Specialist to assess, verify, and determi...

Location

United States , Austin

Salary:

23.00 - 25.00 USD / Hour

Latino Memphis

Expiration Date

Until further notice

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Minimum one year of experience in case management, benefits eligibility, social services, or related administrative role
Bachelor’s degree in social work, human services, or related field
or equivalent work experience
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software
Excellent ability to manage paperwork, track deadlines, and maintain detailed and accurate records
Ability to identify barriers to client eligibility and work toward practical solutions

Job Responsibility

Conduct intake assessments to verify client eligibility for federal, state, and local benefits and services in accordance with program guidelines
Assist clients in completing applications for public benefits, such as SNAP, TANF, Medicaid/CHIP, housing assistance, and other community-based programs
Collect, review, and process client documentation to ensure compliance with program and funder requirements
Provide orientation and training for clients to understand their rights, responsibilities, and available resources
Refer clients to internal or external programs when needs extend beyond eligibility services, including employment, healthcare, and legal services
Maintain accurate and up-to-date client files in case management systems, ensuring confidentiality and compliance with organizational and funder standards
Assist in preparing reports on client eligibility, applications submitted, and outcomes achieved
Ensure that all eligibility assessments and application processes adhere to local, state, and federal regulations as well as World Relief policies
Identify gaps in service delivery and recommend improvements to streamline eligibility workflows and client access to benefits
Work closely with case managers and program specialists to ensure clients receive coordinated services

What we offer

competitive benefits package
employee discount program
Gold-level Cigna Healthy Workforce Designation

Fulltime

New

Multilingual Case Specialist

The Multilingual Case Specialist (Pashto/Dari/Farsi) plays a vital role in deliv...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in English and at least one of the following: Pashto, Dari, or Farsi (fluency in all three strongly preferred)
Bachelor’s degree in Social Work, Human Services, Public Health, or a related field preferred (or equivalent experience)
1–3+ years of experience in case management, social services, refugee resettlement, or nonprofit settings
Strong knowledge of community resources and public assistance programs
Excellent interpersonal, communication, and documentation skills
Ability to manage multiple cases and prioritize in a fast-paced environment
Proficiency in Microsoft Office and case management databases
Commitment to equity, inclusion, and serving diverse communities

Job Responsibility

Provide direct case management services to clients in Pashto, Dari, and/or Farsi
Conduct intake assessments to evaluate client needs and develop individualized service plans
Assist clients with accessing public benefits, housing resources, healthcare, employment services, and educational programs
Serve as a liaison between clients and external service providers, government agencies, and community partners
Maintain accurate, confidential case notes and documentation in accordance with organizational and funding requirements
Support crisis intervention and provide appropriate referrals when needed
Facilitate workshops, orientations, or community outreach efforts as assigned
Ensure culturally sensitive and trauma-informed service delivery
Track outcomes and contribute to required reporting and data collection

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Client Intake Specialist

Legal Services of North Florida

Location:
United States , Tallahassee

Category:
Legal

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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