Client Experience Coordinator

• Assist buyers and sellers through the post-sale client-experience process: Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
• Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
• Issue timely and accurate client communications
• Work with Shipping Coordinator to organize shipping quotes and deliveries
• Work with Logistics team to manage client shippers
• Ensure financial transactions comply with corporate governance
• Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
• Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
• General: Facilitate temporary releases of purchases for 3rd party services
• Manage property releases for non-sale inventory
• Participate in project work as requested by Head of Department

• Bachelor’s Degree required, ideally in relevant area of study/interest
• Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
• Ability to support clients through the full client journey, including flexing across pre-sale, post-sale, and bids
• Calm demeanor, especially under pressure
• Good numeracy skills. Experience with basic bookkeeping is an advantage
• Well presented with a friendly, enthusiastic and welcoming disposition
• Exceptional oral and written communication skills
• Logical and practical thinking, with excellent resourcefulness and problem-solving skills
• Strong organizational skills and follow through
• Highest standard of confidentiality, discretion and work ethic
• Ability to work both independently and on a team

• Multi-lingual skills a plus
• Prior experience with SAP is desirable

Benefits as required by law