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As our Client Experience Coordinator, you will be a vital part of our bustling Paddington business centre. Reporting directly to the Centre Manager, you'll support daily operations and contribute to our mission of providing award-winning service.
Job Responsibility:
Assisting in the smooth running of the business centre
Managing the centre in the absence of the Centre Manager
Handling client billing and invoicing using our in-house system
Processing catering orders and meeting room requests
Addressing customer inquiries promptly and professionally, whether in person or over the phone
Collaborating with our building team on access and maintenance matters
Managing the visitor registration system and access passes
Organizing and coordinating business centre events for clients
Conducting viewings and ensuring all spaces are tidy and welcoming
Requirements:
Enthusiastic about customer service with at least 3 years of customer-facing experience
Proactive problem-solver with strong organizational skills
Proficient in Microsoft Word and Outlook, with excellent telephone and face-to-face communication skills
Flexible and willing to travel to other sites when needed
Able to work independently while being a supportive team player
What we offer:
Annual training opportunities designed to help you grow in your role and advance your career
A vibrant team culture that values collaboration and creativity
A chance to work in a role that combines administration and client interaction
Opportunities for personal and professional development
A welcoming environment that celebrates success and fosters innovation