Client Experience Administrator Job at Foster Denovo (Sheffield)

Senior Client Experience Executive

To help to deliver Foster Denovo’s Client Services Proposition by providing a hi...

Location

United Kingdom , Weybridge; London; Glasgow; North Shields

Salary:

Not provided

Foster Denovo

Expiration Date

Until further notice

Requirements

Thorough understanding of the EB processes, client file requirements and the regulatory requirements imposed by the FCA
Following Secondsight processes to deliver a personalised and high quality service
Proficient in the upload of client contribution and assessment files
Managing and producing client governance reports
Familiarising yourself with each client’s circumstances, objectives and timescales
Building relationships with your clients and managing any client queries, responding in a timely fashion and within SLA times
Organising and attending client meetings
Sending regular communications and updates to corporate clients
Managing client feedback, supporting with the annual DCJ with your clients
Supporting where required with advisor prep and advisor meeting days

Job Responsibility

Help to deliver Foster Denovo’s Client Services Proposition by providing a high quality administration and support service to corporate clients and your Practice
Provide a consistent first class service to meet and where possible exceed a clients’ expectations
Be the main point of contact for a number of clients, (usually HR teams)
Manage own administrative tasks in addition to supporting more junior members of the team
Juggling multiple pieces of work, get involved in more in-depth client support tasks, such as governance, feedback reports, uploads and assessments
Communication is a key part of this role to keep clients and Consulting Partner’s updated
Have a warm and professional demeanour both on the telephone and in written form and the ability to build good relationships with our corporate clients

What we offer

25 days holiday (increasing by an additional day per annum up to 30 days)
Discretionary bonus
Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
Life assurance of up to 4 x your salary
Income protection of 75% of your basic salary in the event of long term sickness
Employees can use our financial advisers within the company for any financial advice or knowledge
Interest free season tickets loans, eye care and childcare vouchers
Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)

Client Experience Assistant

As a Client Service Assistant, you will play a crucial role in creating inspirin...

Location

United Kingdom , City of London

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Open to all levels of experience however any client-facing, hospitality or administrative experience is highly desirable
Personality is key for this role! Must be personable and able to build good relationships
Must be very hands on and self-motivated whilst being able to work as a team and independently
Collaborative team player with excellent communication and organisational skills
Ability to work in busy, varied work situations and manage your time and workload

Job Responsibility

Deliver exceptional client service that leaves a lasting impression
Assist in managing various administrative tasks to support daily operations
Facilitate seamless client move-ins and move-outs
Contribute to the design and customization of office spaces
organise and execute engaging client events to foster community
Conduct regular checks to maintain high building standards
Identify areas for improvement and suggest enhancements to elevate the client experience

What we offer

Discretionary Bonus
Stunning offices based in the heart of the City with a great company culture and team environment
A range of perks and benefits including 25 Days Holiday + 8 Bank Holidays, Season Ticket Loan, Study Support

Fulltime

Client Administrator

As part of the Client Relations (Wealth Management) team, you will be responsibl...

Location

United Kingdom , Taunton

Salary:

24000.00 - 26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in administration
Meticulous attention to detail and accuracy
Organised and self-motivated
Exceptional customer service skills with a flexible and adaptable approach
IT literate
Personable, presentable, and punctual
Excellent communication and interpersonal abilities

Job Responsibility

Efficiently handling all client enquiries
Preparing refreshments for client and company meetings
Proactively managing day-to-day administration tasks, including transacting cases onto the system and supporting consultants and clients throughout the application process
Liaising with providers to ensure seamless service delivery
Competently using various software packages for data entry and monitoring the company client database
Providing efficient client relations support through regular communication
Coordinating and implementing office procedures with the Head of Client Relations
Sorting and distributing incoming post and organising outgoing post
Booking meeting rooms and conference facilities as needed

What we offer

Generous Pension Scheme
30 Days Annual Leave, plus Bank Holidays, a day off for your birthday and an additional 2 extra days off for Christmas shutdown
Professional Growth Opportunities: Study support provided both financially and with time to study during the working day
Comprehensive Induction Programme
Annual Salary Review
Annual Bonus Scheme
Employee Assistance Program
Supportive Company Culture with Excellent Values
Modern, bright, open-plan, and luxurious offices
Impressive staff room and fully equipped gym with showers and changing room facilities

Fulltime

Client Administrator

We are seeking a talented administrator to join our award-winning client in the ...

Location

United Kingdom , Taunton

Salary:

24000.00 - 26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in administration
Meticulous attention to detail and accuracy
Organised and self-motivated
Exceptional customer service skills with a flexible and adaptable approach
IT literate
Personable, presentable, and punctual
Excellent communication and interpersonal abilities

Job Responsibility

Efficiently handling all client enquiries
Preparing refreshments for client and company meetings
Proactively managing day-to-day administration tasks, including transacting cases onto the system and supporting consultants and clients throughout the application process
Liaising with providers to ensure seamless service delivery
Competently using various software packages for data entry and monitoring the company client database
Providing efficient client relations support through regular communication
Coordinating and implementing office procedures with the Head of Client Relations
Sorting and distributing incoming post and organising outgoing post
Booking meeting rooms and conference facilities as needed

What we offer

Generous Pension Scheme
30 Days Annual Leave, plus Bank Holidays, a day off for your birthday and an additional 2 extra days off for Christmas shutdown
Professional Growth Opportunities: Study support provided both financially and with time to study during the working day
Comprehensive Induction Programme
Annual Salary Review
Annual Bonus Scheme
Employee Assistance Program
Supportive Company Culture with Excellent Values
Modern, bright, open-plan, and luxurious offices
Impressive staff room and fully equipped gym with showers and changing room facilities

Fulltime

Client Administrator

Working within the Wealth Management team, as the Client Administrator you will ...

Location

United Kingdom , Wellington

Salary:

28000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous office support experience within a corporate environment
Accuracy and strong attention for detail
Excellent organisational and time management
The ability to work under pressure and prioritise
Excellent communication, both verbal and written
Competent IT user
A positive and proactive approach to work and a desire to help and support the wider team
Calm and considered outlook in approach to problem solving

Job Responsibility

Provide a friendly and professional point of contact for clients and enquiries
Organise existing and prospective client meetings and actively manage Financial Consultants diary
Liaise with clients on any administration queries they may have
Manage client service needs and client expectations
Ensure action points resulting from client meetings get diarised and dealt with
Preparation of meeting packs and new business for signing up
Completion, submission and follow up of applications
Organise client review meetings
Preparation of client valuation reports and client review reports
Ensure follow up letters are sent in a timely manner

What we offer

Annual company bonus scheme
Generous annual leave allowance of 25 days, plus Bank Holidays
Fully expensed Summer and Christmas employee parties
Conveniently located luxurious office
Pension scheme for long-term financial security
Friendly and highly welcoming team
Development opportunities
Great working environment and company culture

Fulltime

Client Relationship Administrator

As a key member of the Client Relations (mortgages) team, you'll play a vital ro...

Location

United Kingdom , Taunton

Salary:

24000.00 - 26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong administrative experience
Excellent attention to detail
Confident communicator with a personable approach
Self-motivated and adaptable
Comfortable using IT systems and databases
Professional, punctual, and presentable

Job Responsibility

Responding to client queries
Managing mortgage applications from start to finish
Liaising with lenders and providers
Maintaining accurate records using internal systems and software
Supporting consultants with documentation and case progression
Coordinating meetings, preparing refreshments, and handling post
Assisting with office procedures and ensuring smooth daily operations

What we offer

Competitive pension scheme with generous contributions
Additional time off for your birthday and at Christmas
Support with professional development - both funding and study time
Thorough induction programme
Annual performance reviews and a bonus scheme
Access confidential support through the Employee Assistance Programme
Bright, modern offices include a fully equipped gym, showers, and a welcoming staff room
Join a values-led team that genuinely looks out for one another

Fulltime

Offering & Client Administration Support Professional

As a member of our Offering & Client Administration team, you are supporting the...

Location

Philippines , Makati City

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Business School or Bachelor in Economics / Business Administration
At least 3-4 years of work experience in administration/ finance related
Commitment, accuracy and attention to deadlines
Client and service orientation, good communicator
Team player ready to backup and takeover from other colleagues when needed
Good Knowledge of Microsoft office products
Good English communication skills both written and oral

Job Responsibility

Support correct invoicing according to signed and delivered projects and services
Produce client financials and billing status reports and needed statistics for SOC and STC
Produce offering status reports and needed statistics
Support offer process in terms of quality checks and support internal offer signatures process (Avaloq Business authorities)
Update Client governance in intranet and CRM involve correct stakeholders to get updates
Manage day-to-day operative tasks

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Assistant Manager, Client Experience

Early in their career, this team member is bringing their natural skills of orga...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year college or university preferred, or equivalent experience
Related agency experience and/or training preferred (can include prior internships)

Job Responsibility

Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
Capture notes in client meetings, prepare conference reports and maintain status reports when requested
Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
Train in the Whole Brand Approach and understand how it is applied to the business
Work with creative and account team to develop job estimates
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Assist CX team in coordinating and producing special projects/items

Client Experience Administrator

Foster Denovo

Location:
United Kingdom , Sheffield

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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Job Description:

Job Responsibility:

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Job Posted:February 18, 2026

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