CrawlJobs Logo

Client Engagement Manager

themuse.com Logo

The Muse

Location Icon

Location:

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

78555.51 - 97000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Client Engagement Manager (CEM) serves as a trusted advisor and strategic partner to CCC's complex national and enterprise clients. This role owns the service strategy, execution, and long-term success of assigned accounts by driving customer retention, product adoption, and revenue growth. The CEM works closely with National Account Managers (NAMs), Program Managers, and internal delivery teams to ensure clients realize maximum value from CCC solutions while maintaining strong executive relationships.

Job Responsibility:

  • Lead complex, multi-stakeholder client initiatives from planning through execution
  • Develop and execute service strategies aligned to client goals and measurable outcomes
  • Serve as the primary consultant and escalation point for assigned accounts
  • Drive customer retention, satisfaction, and adoption of CCC products and services
  • Partner with NAMs to identify and support expansion and upsell opportunities
  • Collaborate with Program Managers to ensure proper resource allocation and workflow execution
  • Proactively engage clients to understand business challenges and recommend solutions
  • Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
  • Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
  • Facilitate executive-level meetings, workflow reviews, and regular status updates
  • Translate customer feedback into actionable insights for internal teams
  • Support industry initiatives, rollouts, and strategic programs as needed

Requirements:

  • Bachelor's degree preferred or equivalent relevant experience
  • 3 + years of project management or related work experience
  • 2 + years of client-facing consulting, advisory, or customer success role
  • Large MSO or consulting firm experience is a plus
  • Up to 75% travel
  • Knowledge of CCC's products and services
  • Client relationship management and executive presence
  • Consulting, advisory, and presentation skills
  • Business process and workflow solutions
  • Technical aptitude and product platform expertise
  • Understanding the development of lifecycles
  • Cross-functional collaboration and influence
  • Conflict resolution and emotional intelligence
  • Strategic thinking with a growth mindset

Nice to have:

Large MSO or consulting firm experience is a plus

What we offer:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • HSA
  • HSA With Employer Contribution
  • On-Site Gym
  • Mental Health Benefits
  • FSA
  • Pet Insurance
  • Family Support Resources
  • Adoption Assistance Program
  • Adoption Leave
  • Non-Birth Parent Or Paternity Leave
  • Birth Parent Or Maternity Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Work-From-Home Stipend
  • Commuter Benefits Program
  • Casual Dress
  • Happy Hours
  • Snacks
  • Some Meals Provided
  • Company Outings
  • Holiday Events
  • Paid Vacation
  • Paid Holidays
  • Personal/Sick Days
  • Leave Of Absence
  • Volunteer Time Off
  • 401(K)
  • 401(K) With Company Matching
  • Company Equity
  • Stock Purchase Program
  • Performance Bonus
  • Relocation Assistance
  • Financial Counseling
  • Tuition Reimbursement
  • Promote From Within
  • Mentor Program
  • Shadowing Opportunities
  • Access To Online Courses
  • Lunch And Learns
  • Work Visa Sponsorship
  • Internship Program
  • Leadership Training Program
  • Diversity, Equity, And Inclusion Program
  • Employee Resource Groups (ERG)

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
The Muse - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Engagement Manager

Client Engagement Manager

We are currently hiring a Client Engagement Manager (CEM) to manage our internat...
Location
Location
Salary
Salary:
Not provided
altitudemarketing.com Logo
Altitude Marketing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5+ years in account management/project leadership in a fast‑paced marketing, advertising, or related environment
  • Demonstrated ability to independently manage multiple high‑value accounts and set clear expectations
  • Proven, calm client‑communication skills across email, phone, video, and in‑person formats
  • Able to translate business goals into integrated marketing plans and scopes
  • facilitate strategy sessions and QBRs
  • Confident analyzing performance data and communicating insights simply
  • Excellent organization and prioritization
  • unwavering attention to detail and deadlines
  • Fluency with general marketing terminology and technologies
  • Commitment to continuous and independent learning
Job Responsibility
Job Responsibility
  • Be a High‑Performing Team Member: Attend team meetings and participate fully
  • model calm, positive, problem‑solving behavior
  • Read, sign, and follow all company SOPs
  • Seek and complete training to improve your skills
  • share what you learn in team knowledge share sessions
  • Participate in professional development as determined by your manager
  • Client Relations & Account Management: Build, foster, and maintain strong client–agency relationships
  • set and manage expectations to ensure satisfaction
  • Serve as the trusted primary point of contact for assigned client accounts
  • maintain consistent communication via email, phone, video, and in‑person as needed
Read More
Arrow Right

Client Engagement Manager, CMC

Serve as a single point of contact for CCS (Connectivity Car Service) and Mobili...
Location
Location
United States , Costa Mesa
Salary
Salary:
103170.00 - 158873.00 USD / Year
haeaus.com Logo
Hyundai AutoEver America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree or higher in a related field
  • 5 + years of experience in a similar role such as client relationship/ key account management, preferably in the telematics, IT or automobile industry.
  • Consulting experience at a Big4 consulting company, highly desirable
  • Understanding of telematics services, fleet management, and connected vehicle solutions preferred.
  • Telecommunications experience preferred, with broad knowledge of various telecommunication products, services, networks, carriers, rate plans, contracts, and invoices
  • Ability to solve practical problems and deal with a variety of situations.
  • Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position.
  • Well organized with ability to pay close attention to details.
  • Strong interpersonal skills.
  • Able to collaborate effectively with cross-functional teams.
Job Responsibility
Job Responsibility
  • Serve as a single point of contact for CCS (Connectivity Car Service) and Mobility service-related inquiries and requests from clients and partners.
  • Facilitates and lead new service-related contract development / amendments with clients, HMG affiliates and partners.
  • Engage in all aspects of client and partner interactions, collaborate with the Procurement team to manage vendor contracts and relationships, creation/negotiation with client companies, coordinate with all internal departments for client proposal creation, and provide consulting service to client companies.
  • Lead various projects related to account management, client service, and partner management.
  • Create/manage customer pricing model align with company's strategic direction
  • Create/manage wireless usage forecast model based on new services and vehicle volume.
  • Manage subordinate Business Analysts, as applicable
  • Staying abreast of service implementation and business operation status, keep clients informed and stay up to date with their connectivity service status
  • Functions as a key advocate for Client Business Units (CBUs)
  • Serve as a single point of contact for connectivity service-related inquiries and requests from clients
  • Fulltime
Read More
Arrow Right

Engagement Manager

We are on a bold mission to create the best software services offering in the wo...
Location
Location
India , Coimbatore
Salary
Salary:
Not provided
techjays.com Logo
techjays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Client Relationship Management
  • Project & Delivery Oversight
  • Account Strategy & Growth
  • Escalation & Risk Management
  • Internal Stakeholder Coordination
  • Communication & Negotiation
  • Project Management Tools (e.g., Jira, Asana)
  • Client Lifecycle Management
  • People Management & Coaching
  • Analytical & Reporting Skills
Job Responsibility
Job Responsibility
  • Own strategic relationships with key clients
  • act as a trusted advisor and escalation point
  • Identify business opportunities and align internal resources to meet client goals
  • Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
  • Drive continuous improvement in client satisfaction, retention, and growth metrics
  • Analyze account performance data to provide insights and actionable recommendations
  • Collaborate with sales/account managers to identify upsell and cross-sell opportunities
  • Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
  • Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
  • Set performance objectives, conduct reviews, and support career development planning
What we offer
What we offer
  • Best in class packages
  • Paid holidays and flexible paid time away
  • Casual dress code & flexible working environment
  • Medical Insurance covering self & family up to 4 lakhs per person
Read More
Arrow Right

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...
Location
Location
United States , New York
Salary
Salary:
150000.00 - 180000.00 USD / Year
evolutioniq.com Logo
EvolutionIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
  • Ability to balance client needs with budget and capacity
  • Effective communication skills across teams with both technical and non-technical people
  • along with strong ability to communicate complex problems
  • Proficiency in data analysis and manipulation with Excel and other analytical tools
  • Background working with data, as an analyst, consultant, or in a client management capacity
  • Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
  • Ability to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional
Job Responsibility
Job Responsibility
  • Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform
What we offer
What we offer
  • Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
  • Additional family, wellness, and pet benefits
  • Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
  • Flexible schedule for new parents returning to work
  • Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
  • $1,000/year for each employee for professional development
  • Opportunities for tuition reimbursement
  • Annual bonus plan
  • Company equity plan (RSUs)
  • Fulltime
Read More
Arrow Right

Client Support & Engagement Specialist

Are you passionate about helping clients thrive? Love working in a fast-paced, p...
Location
Location
United Kingdom , London
Salary
Salary:
18.00 - 20.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years' experience in Client Success, Support, or Relationship Management
  • Strong communication skills - written, verbal, and interpersonal
  • Proactive mindset with great problem-solving skills
  • Confidence using PowerPoint and Excel
  • Ability to juggle multiple clients and priorities with ease
  • A love for learning new tools and working in a fast-paced environment
Job Responsibility
Job Responsibility
  • Manage a portfolio of clients, driving employee engagement across programmes
  • Own and resolve client queries, working closely with frontline customer service
  • Understand client goals and tailor support to meet their needs
  • Create and edit content for campaigns and engagement initiatives
  • Host calls and webinars to educate clients on programme usage
  • Troubleshoot issues and identify opportunities to boost engagement
  • Collaborate with the London-based Account Director to deliver outstanding results
What we offer
What we offer
  • Be part of a vibrant, supportive team
  • Make a real impact and grow your career
  • Enjoy flexible remote working
  • Potential to go permanent
  • Fulltime
Read More
Arrow Right

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...
Location
Location
United States , San Francisco; Austin; New York; Seattle
Salary
Salary:
129800.00 - 208400.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience within SaaS companies
  • 5+ years of Services or Success customer-facing roles
  • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
  • Customer discovery/value realization skills
  • Experience identifying and interpreting themes from customer data
  • Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
  • Experience helping an organization adopt an Atlassian product or similar product
  • Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
Job Responsibility
Job Responsibility
  • Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
  • Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
  • Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
  • Facilitate a deeper level of engagement with Advisory Services customers
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Client Technology Solutions Manager

We are seeking a Client Technology Solutions Manager with a strong background in...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
  • Ability to drive holistic operational processes and cross product technical solutions across product areas
  • Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
  • Proven Project management skills focused on technical solutions delivery
  • Operate with a product and solutions mindset
  • Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
  • Must possess highly professional presence
  • Excellent communication and relationship-building skills
  • Must possess ability to lead working sessions and senior client presentations
  • Ability to drive consensus and manage differing points of view with composure
Job Responsibility
Job Responsibility
  • Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
  • Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results
  • Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
  • Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
  • Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
  • Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
  • Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
  • End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements
  • Fulltime
Read More
Arrow Right

Engagement Manager

The Engagement Manager is a senior-level client leader responsible for ensuring ...
Location
Location
United States
Salary
Salary:
140000.00 - 200000.00 USD / Year
hike2.com Logo
Hike2
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery
  • Proven ability to engage with and influence C-level and senior business stakeholders
  • Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes
  • Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications
  • Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs
  • Ability to frame business cases and prioritize initiatives based on advisory recommendations
  • Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management
  • Experience shaping and closing new business opportunities, including solution approach, scope, and estimates
  • Exceptional communication, facilitation, and relationship-building skills
  • Track record of leading multidisciplinary teams to deliver high-value client outcomes.
Job Responsibility
Job Responsibility
  • Serve as the strategic advisor and primary relationship owner for assigned accounts
  • Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams
  • Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions
  • Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations
  • Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes
  • Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships
  • Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded
  • Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes
  • Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives
  • Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency
What we offer
What we offer
  • Six national health medical plans to choose from, including a HSA option
  • Dental & Vision options
  • Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match
  • Long and short term disability coverage options
  • Life Insurance and travel insurance
  • Flexible PTO policy and 10 paid holidays
  • Reimbursement for certifications related to your role
  • Opportunity for career development, advancement and learning
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy