Client Engagement Manager Job at Tier4 Group (Alpharetta)

Client Engagement Manager

Tier4 Group

Location:
United States , Alpharetta

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Client Engagement Manager is essentially the bridge between our organization and our clients’ leadership teams. The role sits in that important middle ground: not quite account management in the sales sense, not quite project management, but rather relationship orchestration with an eye toward adoption, satisfaction, and retention. The Client Engagement Manager owns the overall client relationship post-sale, ensuring successful adoption, ongoing satisfaction, and measurable business outcomes. This role is part strategist, part relationship-builder, and part coordinator. The CEM partners with clients to understand their goals, translates those into actionable success plans, and orchestrates internal resources (support, technical, product, operations) to deliver on commitments.

Job Responsibility:

Client Relationship Ownership: Act as the primary point of contact for assigned clients, building trusted advisor status with key stakeholders
Engagement Planning: Develop and execute tailored engagement strategies that align service capabilities with client business objectives
Business Reviews: Conduct regular executive-level check-ins (QBRs/MBRs) to demonstrate ROI, share insights, and align on future opportunities
Adoption & Retention: Drive service adoption across client teams
monitor engagement metrics and proactively address risks of churn
Cross-Functional Coordination: Partner with sales, support, technical teams, and product management to ensure seamless client experience
Issue Escalation Management: Own and coordinate resolution of major client issues while maintaining positive client sentiment
Growth Support: Identify upsell or expansion opportunities in collaboration with sales, but without a quota-bearing sales focus
Voice of the Customer: Advocate for client needs internally
provide structured feedback to product and leadership teams

Requirements:

Strong relationship management and interpersonal skills
able to operate confidently at both operational and executive levels
Solid understanding of technology solutions (not engineering depth, but fluent enough to discuss integration and business impact)
Skilled in storytelling with data: able to package metrics and insights into persuasive business reviews
Business acumen: able to connect technical capabilities to client business outcomes
Bachelor’s degree or higher in a related field of study
Travel to client locations as needed

Nice to have:

Assertive and skilled at building relationships and influencing stakeholders at all levels
Strong management skills with the ability to coach and lead
Professionalism, leadership, discretion, and good judgment in all interactions with co-workers, clients, vendors, and others
Exceptional organizational skills
Demonstrates excellent verbal and written communication skills

What we offer:

medical
dental
vision
life
AD&D
disability
401(k)

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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