Client Director, LHH

LHH

Location:
United Kingdom, London

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Client Director is responsible for expanding and retaining partnerships with existing Leadership Development marquee legacy accounts while proactively accelerating growth through new Advisory business opportunities, acquiring net-new projects and logos. This role will be critical to enhancing LHH Advisory’s market presence and delivering new value to clients through integrated, high-impact consulting engagements.

Job Responsibility:

Lead and manage a portfolio of marquee client relationships across the UK/I or NAM regions, serving as the primary point of contact for senior stakeholders including CHROs, Talent Leaders, and Transformation Leads
Drive the retention, expansion, and satisfaction of existing clients through a consultative, solutions-oriented approach that aligns with their strategic business goals
Proactively identify new Advisory opportunities within existing accounts while developing relationships with prospective clients to grow LHH’s footprint across Leadership, Succession, Culture, and Organizational Design
Ensure consistent delivery excellence and alignment of solutions with client expectations, leveraging internal resources to provide measurable, high-impact outcomes
Develop and execute targeted strategies to expand Advisory revenue through upselling, cross-selling, and the introduction of new offerings across LHH’s integrated solutions portfolio
Collaborate with Practice Leads, Consultants, and regional teams to co-create strategic account plans and client proposals that differentiate LHH through insight, innovation, and measurable impact
Partner with Global and Regional Account Directors to increase Advisory spend and drive revenue growth against established quotas
Represent LHH Advisory externally through industry events, conferences, and professional platforms to build visibility, strengthen relationships, and generate new business leads
Act as the central liaison between clients and internal delivery teams, ensuring seamless coordination and alignment from project scoping through delivery
Monitor delivery performance, client satisfaction, and commercial outcomes to ensure excellence and profitability across accounts
Identify and mitigate delivery risks proactively, escalating issues where necessary to maintain client confidence and operational integrity
Contribute to regional business strategy, collaborating closely with the VP, Regional Consulting, to align client engagement goals with broader Advisory objectives
Share client insights, competitive intelligence, and market trends to inform business planning and practice innovation
Provide accurate, timely reporting on account performance, pipeline activity, and client feedback, maintaining visibility into commercial and delivery metrics across both regions.

Requirements:

Minimum 8+ years of experience in client relationship management within a large multinational HR consultancy, and proven success in securing new business (of high project value and high profitability)
Proven success managing complex client portfolios and driving strategic growth
A good understanding of the Advisory landscape (key competitors, buying/value drivers) and how to secure client interest
Proven experience within HR consulting, talent advisory, or professional services organizations
Strong understanding of LHH’s service portfolio and delivery model
Familiarity with regional market dynamics and client expectations
Ideally experience and/or understanding of selling organizational design, culture transformation and change management
For internal candidates: an advocate of the full LHH ecosystem and proven partnership with adjacent business areas to cross-sell and promote other business lines e.g. Ezra
Commercially driven, with successful track record in hunting new sales and not just farming/account management
Exceptional relationship-building and stakeholder engagement skills
Data driven and adept at using available technologies to deliver strategic account planning approaches
Strategic thinking with strong commercial acumen and negotiation capabilities
Ability to manage multiple priorities and navigate matrixed environments
Strong communication and presentation skills, with executive-level presence internally and externally
A positive team player who is open to change and would thrive in an entrepreneurial and agile start-up where resilience and constructive thinking is key.

Nice to have:

Additional languages are a plus
Ideally experience and/or understanding of selling organizational design, culture transformation and change management.

What we offer:

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year.

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Director

LHH

Location:United Kingdom, London

Category:Consulting

Contract Type:Employment contract