Client Delivery Manager Job at NTT DATA (Hyderabad)

Client Delivery Manager

NTT DATA

Location:
India , Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

After initial cloud contract execution, the Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted RISE services - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS) and be a trusted advisor to the customers. The Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and operations expertise. On a regular basis, you will plan and drive the engagement with your customer to make sure there is clear direction and alignment. You will be the customer’s ambassador in the Enterprise Cloud Services organization to help drive our business in a dynamic, rapidly evolving environment.

Job Responsibility:

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
Lead and own engagement-planning and program-planning activities

Requirements:

Bachelors Degree or equivalent
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success
Fluency in English
5+ years experience in customer-facing role
Minimum one year experience in project management
3+ years experience in SAP Basis and/or infrastructure operation/development/Application Managed Services Service Delivery

Additional Information:

Job Posted:
February 13, 2026

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