Clerk-Front Desk, Marriott Bonvoy

Marriott Bonvoy

Location:
Dominican Republic, Santo Domingo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves handling guest check-ins and check-outs, resolving guest queries and concerns, coordinating with various departments to ensure smooth operations, processing payments, and maintaining guest satisfaction. The role requires professionalism, strong communication skills, and adherence to Marriott's hospitality standards.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
process all check-outs including resolving late and disputed charges
answer, record, and process all guest calls, messages, requests, questions, or concerns
coordinate with Housekeeping to track readiness of rooms for check-in
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports, identify special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
cash guests' personal checks and traveler's checks
count bank at the beginning and end of shift
balance and drop receipts according to Accounting specifications
follow all company safety and security policies and procedures
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors.

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience.

What we offer:

Equal opportunity employer
access to opportunities for training, development, and recognition
a diverse and inclusive work environment
focus on holistic well-being
enriching work experience with camaraderie.

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Clerk-Front Desk