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Kingdom Cleaning have an excellent opportunity for a Contract Manager to join our established and successful team. The role covers a wide and area and incorporates a portfolio of contracts which is essential to the ongoing development of Kingdom Cleaning. The Contract Manager is required to have strong customer relationship skills, excellent organisational skills and a willingness to provide a professional and consistent service at all times. Whilst working as part of a team. The ability to prioritise your workload, meet deadlines and be proactive in you daily approach is essential, as well as flexibility and a strong sense of professionalism. You must be able to deal with all matter and queries in an appropriate manner with tact and diplomacy. This is a hands-on position as well as one of a supervisory and managerial nature.
Job Responsibility:
Support the regional and account management teams with the cleaning operation within their area of responsibility
Responsible for motivating and training the cleaning operatives to meet the business objectives
Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved
Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients
Install appropriate team headcount and structure against a methodology
Control of team structure, salaries and terms and conditions to recruit and retain the best talent possible to form effective teams
Install written process, ownership, accountability, teamwork, and capability building
Foster a collaborative and high-performance team culture
Recognise and reward and maintain the right balance between colleague happiness and drive
Supporting disciplinary and grievance & constructive management of conflicts
Succession planning
Build and maintain strong relationships with clients
Ensure compliance with contract terms and conditions
Install and embed best-in-class written process
Support relevant statutory compliance and other regulations
Support Group ESG targets and ambitions
Sustainably grow the business through ambitious but achievable targets and a best-in-class and upselling existing business
Requirements:
Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector
Knowledge expert/professional in the service field/s
Client account management at senior level, ideally with multi-location responsibilities
Good communication skills
A full clean UK driving licence holder
A full five-year checkable employment history, including a minimum of 2 work references, a personal credit check, and right of work compliance
Other appropriate professional qualifications
Aligned to our CARE values
Thrives working in a fast-paced, service-led, entrepreneurial environment
Confident to change the status quo and look for better ways of working with a can-do approach
Takes ownership and accountability to follow through tasks
Champions consistency, process compliance and communication
A confident brand ambassador, passionate about delivering service with care
What we offer:
Competitive Market Salary
Access to Advanced / Early Pay Scheme
22 Days Annual Leave + Official Bank Holidays
Access to Group Care scheme
Workplace Pension
Kingdom Colleague App, including Employee Assistance Program and Wellbeing Support
Access to free personal development qualifications and career plans (Kingdom Academy)