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The Claims Program Specialist provides comprehensive administrative and operational support for the assigned Marriott Claims Services (MCS) regional office. This role coordinates office functions, manages key processes, and supports all MCS team members. The position reports to the Regional Director and works closely with associates, hotel operations, leadership, risk management partners, and external vendors.
Job Responsibility:
Support the administrative needs of MCS-Central Region and Risk Management
Process daily checks in accordance with the Centralized Check Printing Policy & Procedure Manual
Manage postage, outgoing mail, and FedEx shipments
Provide backup support for physical evidence management, office supply coordination, hardware maintenance, and general administrative tasks
Assist with P&PM revisions, best-practice guideline updates, and monthly organizational chart maintenance
Complete special projects and other administrative tasks assigned
Support the administrative needs of MCS-Eastern Region and Risk Management
Retrieve the daily NY-C-8.4 form from the Genex/Enlyte portal and distribute accordingly
Process NY e-case access requests through the NYWC site for vendors completing IMEs requested by adjusting staff
Manage vendor payments and ensure W-9 compliance
Complete Special Funds reimbursement requests and maintain the NY Penalty spreadsheet
Handle ISO claim requests
Compile claim file documentation for defense counsel
Assist with Public Goods Pool payments, NY 148 Acknowledgements, and Document Imaging
Complete special projects and other administrative tasks assigned
Requirements:
High School Diploma or GED
1+ years relevant experience
Strong proficiency with computer software and applications, including Microsoft Office 365
Knowledge of claims processing
General database experience – moderate proficiency