Claims Performance Manager Job at Admiral Group Plc (Cardiff)

Claims Account Manager

Location

Salary:

Not provided

Ethos Building & Restoration

Expiration Date

Until further notice

Requirements

Demonstrated experience and accountability in managing own property claims portfolio
Insurance Contracts Act/FSRA legislation awareness
Ability to manage and prioritise a busy workload with effective diary management
Willingness to contribute within a team environment and engage with internal and external stakeholders at all levels
An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations
Confident communication skills – both written and verbal
Excellent analytical and problem-solving skills
Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims
Insurance industry, claims and building experience

Job Responsibility

Overall management and delivery of customer service to designated Client accounts
Maintaining a caseload of property claims
Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities
Comply with and maintain Service Level Agreements and Key Performance Indicators
Maintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standards
Process daily incoming and outgoing mail in a timely manner
Maintaining professional and technical knowledge through continuing education & training
Provide assistance to other staff and key clients in the event of a Catastrophe, as required
Work with Customer Experience Manager to understand your key clients, products, and services
Identify growth and revenue opportunity from existing and new clients

What we offer

A competitive salary package
Autonomy in the role
A friendly and cohesive team environment
Full management support
Social club, on-site gym and end of trip facilities

Claims Account Manager

We’re collaborating with a respected insurance company to fill an essential role...

Location

United Kingdom , Glasgow

Salary:

45000.00 - 52000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Support and management of important customer relationships and partners (ideally in the insurance environment.)
In-depth knowledge of UK Personal Lines Home & Contents and Accident & Health Travel Insurance products.
Management of repair and restoration within the supply chain.
Experience in navigating multiple reporting lines is an advantage.
Fluent English.
Good MS Outlook, MS Excel, MS PowerPoint, MS Word, MS and Data reporting suites, such as Qlik Sense or Power BI.
A recognised degree or equivalent academic qualification or an equivalent insurance industry certification.

Job Responsibility

Oversee claims activities with outsourced partners, ensuring company standards and best practices through regular reporting and meetings.
Develop and implement frameworks to manage the outsourced supply chain, aligning with business goals and customer outcomes.
Monitor the commercial performance of outsourced partners, identifying and driving improvements through data analysis and execution best practices.
Present performance updates internally and externally, clearly highlighting status, issues, and action plans.
Execute third-party administrator audits to strengthen the outsourcing control environment.
Ensure governance frameworks are in place, with clear policies, processes, and procedures embedded throughout operations.
Collaborate with the Complaints team to manage outsourced complaints activities.
Oversee systems supporting outsourced operations, addressing defects, identifying improvements, and supporting business testing as needed.

Fulltime

Major Claims Manager

To process claims and to ensure that the departmental strategic initiatives, con...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Insurance, Business, or a related field
At least 5 years of experience in claims assessment, preferably in the insurance industry, with a proven track record in handling Major Claims & PA claims
Experience in a leadership or supervisory role, particularly managing a team of junior assessors, is an advantage
Comprehensive understanding of the Insurance Act 1996, AMLA, Bank Negara Malaysia guidelines, and standard operating procedures

Job Responsibility

Assessment and approval of Major claims & PA claims within the defined approval authority limit set and committed service level
Review processes to propose new guidelines, rules & requirement, procedures and system enhancement for operational efficiency and effectiveness
Constantly monitor and review pending claims and appeal within the committed service level and make appropriate revised decision if it is within the authority limit
Handle enquiries and provide quality customer service to clients and agents including investigating into customer/agent’s complaints on delay in claims assessment
Conduct closed file and open file audit review of junior assessors
Liaison with Consultant Doctor and other Insurers to determine validity and liability of the Company
Support other section within the dept. to ensure efficiency
Assist Superior in the monitoring of Daily TAT, Penders’ File and work performance towards the objectives and goals of the dept
Assist to provide training for junior staff and contract staff
Clearing of Suspense Account and UMA reporting

Fulltime

Portfolio Manager – Partner Insight & Performance

This is an exciting opportunity to work with one of the Top 10 Lloyds Syndicates...

Location

United Kingdom , London

Salary:

80000.00 - 100000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Lloyds/London Market experience
Experience working in agile environments
Understanding of data science approaches
Aggregate monitoring experience/knowledge
Strong commercial general insurance Lloyd’s/company market experience
Strong analytic skills: qualified actuary OR significant experience in technical underwriting
An analytical mindset
Exceptional communication skills
Ability to build effective relationships with stakeholders

Job Responsibility

Lead partner engagement efforts, fostering strong, trusting relationships aligned with company values
Analyse performance trends against plan, collaborating with partners to devise remediation strategies
Support capital partner engagement within Portfolio Underwriting, ensuring delivery on agreed objectives
Develop and refine processes/frameworks for effective communication of capital partner portfolios, adapting as the partner base grows
Facilitate communication of underwriting appetite between the company and capital partners, keeping it updated based on market trends
Identify and report deviations from portfolio plans, providing justifications to management, Underwriting Committee, and capital partners as needed
Prepare necessary materials for capital partners and internal stakeholders
Monitor claims and market conditions to optimize business targeting and adapt to market changes
Oversee broker behaviour monitoring to mitigate anti-selection risks
Assist in developing and implementing business plans and reinsurance strategies for all product lines and partners within the portfolio

Fulltime

Senior Claims Expert - Property

We are looking for a Senior Claims Expert to join our Property Claims team, base...

Location

United Kingdom , London

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Excellent technical knowledge in handling Property claims
Experience in interacting with multiple stakeholders in different locations
Proven excellence in communication, both verbal and written
Demonstrated ability to analyse complex data and situations
Strong command of oral and written expression in English
Comprehensive understanding of benchmarking processes and key performance indicators (KPIs)
Skilled in project management

Job Responsibility

Thorough investigations and reserving of claims
Representation of Allianz Commercial positively in the market
Resolution of high exposure and complex Property claims
Leadership of projects and change initiatives
Timely production of management information reports

What we offer

Hybrid working model
Great compensation and benefits package
Generous bonus scheme and pension
Career development and digital learning programs
International career mobility
Support for flexible working
Health and wellbeing benefits
Generous parental leave benefits
Opportunities to be engaged in shaping a future that is safe, inclusive and sustainable

Fulltime

Technical Manager

Admiral Business sit within the Admiral Group, and are the experts in business i...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven expertise in one or more of the specialist areas outlined below
Handling bodily injury claims, including cases valued in excess of £1m
Managing liability claims, including EL/PL and road traffic incidents
Experience with litigation processes
Resolving complex indemnity queries
Supply chain management, particularly for complex and high-value claims
In-depth knowledge of insurance principles, risk management, and claims handling
Strong understanding of regulatory and legislative requirements
Exceptional analytical skills with the ability to interpret complex data and drive decisions
Experience in training and coaching, supporting team development and technical growth

Job Responsibility

Overseeing the claims handling of our highest value bodily injury claims
Providing support and direction to our supply chain
Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market-leading capabilities
Claim reviewing & auditing support
Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required
Travel, including supplier & broker visits will be required
Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
Direct, hands-on claims & complaint handling, where required

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...

Location

India , Bengaluru

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Graduation or Post Graduation
12+ years of relevant experience
12+ years of Operations Leadership Experience, with Insurance
Claims Management Experience
Well versed with MS Excel, MS Word
Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
Excellent verbal and written communication skills
Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
The ability to remain calm under pressure and to work flexibly when required
A positive approach and mind-set and excellent attention to detail

Job Responsibility

Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
Verify claim information and enter details accurately into the claims management system
Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
Building strong relationships with UK colleagues, and other internal stakeholders
Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Monitor customer feedback and address concerns promptly to ensure satisfaction

What we offer

Cab Facility
Comprehensive benefits package
Two “Global Wellbeing Days” each year
Variety of workstyle options through Smart Working model
Continuous learning culture

Fulltime

New

Claims Bordereaux Technician

To manage Claims Bordereaux for a portfolio of delegated accounts and perform co...

Location

United Kingdom , Birmingham

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience of working with bordereaux and an understanding of Lloyds minimum standards
Experience in working in a delegated claims environment
Knowledge of DDM, IMR/ECF2
Experience of working in a Lloyd’s/general insurance environment
A minimum of 3 A ‘Levels’
Able to harness technical knowledge of a system to respond effectively to business needs
Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
Strong attention to detail and a proactive approach to working
Strong organisational skills
Ability to think creatively to both anticipate and solve problems

Job Responsibility

To manage Claims Bordereaux for a portfolio of delegated accounts and perform core processes assigned to the team for those accounts
Perform the core processes necessary for controlled delegated claims handling: Review, reconciliation, and agreement of claims bordereaux (BDX)
Agreement of fee/settlements within authority
Management of data associated with BDX processing on internal Claims database, ClaimCenter
Liaise with claims managers, brokers and Delegated Claims Adjustors (DCA’s) to resolve BDX issues that arise
Escalation of DCA over authority claims to Claims Managers
BDX review and activities to be completed in line with team performance SLA’s
Liaise with Claims Managers to ensure smooth transition of new accounts into the team
Take ownership of the BDX format and processing on Delegated Data Manager for accounts owned
Take ownership of the recovery of Loss Funds for managed accounts and oversee the process for getting the Loss Funds returned promptly

Claims Performance Manager

Admiral Group Plc

Location:
United Kingdom , Cardiff

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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