Claims Benefit Specialist

• Performs claim documentation review
• Verifies policy coverage
• Assesses claim validity
• Communicates with funeral homes, beneficiaries and family members
• Ensures accurate and timely claims processing
• Handles and processes final expense claims submitted by beneficiaries
• Determines the eligibility and coverage of benefits for each claim
• Documents claim information in the company system
• Conducts reviews and investigations of claims
• Communicates with stakeholders to resolve discrepancies or issues
• Determines if claims processing activities comply with regulatory requirements
• Develops and implements regular, timely feedback
• Analyzes claims data and generate reports
• Conducts outbound calls on an as needed basis

• Must report into Franklin, TN office Tuesday- Thursday
• Experience in a high production environment
• Experience with Microsoft Office (specifically Excel)
• Ability to review and triage documents to the correct location
• Ability to multi-task, prioritize, & handle multiple workloads/assignments
• Ability to collaborate with team members to resolve any issues
• HS Diploma

1-2 years Experience in a final expense claims processing environment

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access