CitiService Senior Specialist, Custody and Third-Party Lending, Citi

Citi

Location:
Ireland, Dublin

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Client-facing role dedicated to providing proactive and exceptional service to one of Citi's Platinum international clients. Integral part of Custody and Third-Party Lending operations, offering opportunity to gain profound knowledge of international financial markets within custody support offerings.

Job Responsibility:

Manage client inquiries received via various channels, ensuring strict adherence to Service Level Agreement (SLA) turnaround times
Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Tax, Third Party Lending)
Proactively manage client expectations with transparent communication and realistic resolution timelines
Act as a Subject Matter Expert (SME), providing authoritative guidance and innovative solutions
Own accurate logging of Operational Risk Events (OREs)
Review with senior management to ensure effective actions
Periodically assess and review controls for effectiveness (quarterly)
Participate in risk reviews to monitor levels and quantify financial exposures
Identify and communicate process optimization opportunities to management
Support implementation of new process ideas and strategic initiatives
Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues

Requirements:

Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred)
6+ years in global financial institutions, preferably Custody Operations
Proven senior business analytics capability with excellent end-to-end operational process understanding
Proven ability to drive change in complex, dynamic environments
Track record handling complex/sensitive situations, including risk identification/remediation
Experience leading diverse global teams and fostering development
Exceptional written/verbal communication, able to influence senior levels
Self-reliant, results-oriented problem solver
Strong organizational/project management skills
performs effectively under pressure, prioritizes deadlines
Experience collaborating with regulatory bodies, internal/external auditors

Nice to have:

Third-Party Lending operations experience
Proficient in data analysis/interpretation
Familiarity with AI concepts/applications in financial services
Experience designing, implementing, interpreting complex data models, dashboards, reports for actionable insights
Proven ability to work effectively with global/international teams

What we offer:

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Benefits that support well-being, living well and saving well

Additional Information:

Job Posted:
August 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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CitiService Senior Specialist, Custody and Third-Party Lending