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Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
Job Responsibility:
Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems
Ensures regulatory compliance to facility regulations and safety standards
Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations
Develops specifications and requirements for service contracts and administers such contracts to support building needs
Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion
Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities
Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan
Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors
Ensures fire crew has complete understanding of all procedures, equipment and alarms
Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition
Conducts guest room and common area inspection to ensure guest satisfaction
Inspects and evaluates the physical condition of facilities in order to determine the type of work required
Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment
Selects and orders or purchasing new equipment, supplies, and furnishings
Manages parts and equipment inventory
Ensures building and equipment licenses and certifications are current
Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems)
Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations
Empowers employees to provide excellent customer service
Establishes guidelines so employees understand expectations and parameters
Ensures employees receive on-going training to understand guest expectations
Observes service behaviors of employees and providing feedback to individuals and or managers
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction
Strives to improve service performance
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation
Ensures employees are treated fairly and equitably
Requirements:
High school diploma or GED
4 years experience in the engineering and maintenance or related professional area
technical training in HVAC-R/electrical/plumbing
2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major
1 year experience in the engineering and maintenance or related professional area
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