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Chief Concierge

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Four Seasons

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Location:
Saudi Arabia , Madinah

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests' needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.

Job Responsibility:

  • Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest
  • Handle VIP guest requests and ensure that special arrangements are made according to their preferences
  • Provide guests with detailed information on local attractions, dining, entertainment, and transportation options
  • Coordinate with other hotel departments to ensure seamless service delivery for guests
  • Develop and implement concierge strategies to improve guest satisfaction and service efficiency
  • Monitor guest feedback and address any concerns or issues promptly
  • Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests
  • Oversee the concierge team’s schedule, ensuring adequate coverage at all times
  • Ensure the department adheres to hotel policies, including health, safety, and hygiene standards
  • Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management

Requirements:

  • Bachelor’s degree in Hospitality Management or a related field preferred
  • high school diploma required
  • Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort
  • Strong leadership and organizational skills with the ability to motivate and guide a team
  • Excellent communication and interpersonal skills, with a focus on guest satisfaction
  • In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests
  • Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service
  • Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint)
What we offer:
  • Competitive salary in a tax-free environment
  • Housing and transportation allowances
  • 30 days of vacation plus public holidays
  • Complimentary meals and uniform cleaning
  • Medical and life insurance
  • Employee Assistance Program and worldwide complimentary room nights
  • Opportunities for growth and development

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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