Chief Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Pune

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

Job Responsibility:

Coordinates day-to-day operations
Develops specific goals and plans
Supports concierge team
Understands the impact of department’s operations
Supports the establishment of an effective database
Establishes relationships with local attractions, restaurants and other businesses
Provides recommendations and arranges services for guests
Maintains awareness of cultural differences
Provides check-in and check-out services
Maintains knowledge of rooms and their locations
Ensures repeat and VIP guests are receiving appropriate service
Responds to emergency situations
Maintains awareness of daily operations and events
Maintains knowledge of daily house-count, arrivals/departures, VIPs
Provides warm welcome and anticipation of guest needs
Encourages and building mutual trust, respect, and cooperation among team members
Serving as a role model
Establishes and maintains open, collaborative relationships with employees
Ensures concierge team effectively handles guest requests
Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction
Improves service by assisting individuals to understand guest needs
Responds to and handles guest problems and complaints
Sets a positive example for guest relations
Interacts with customers to obtain feedback
Supports employees understanding of customer service expectations
Interacts with guests to obtain feedback
Provides information to supervisors and co-workers
Analyzes information and evaluates results
Informs and/or updates the executives and the peers
Participates in departmental meetings

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Additional Information:

Job Posted:
July 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Chief Concierge