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Chief Concierge

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Pune

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

Job Responsibility:

  • Coordinates day-to-day operations
  • Develops specific goals and plans
  • Supports concierge team
  • Understands the impact of department’s operations
  • Supports the establishment of an effective database
  • Establishes relationships with local attractions, restaurants and other businesses
  • Provides recommendations and arranges services for guests
  • Maintains awareness of cultural differences
  • Provides check-in and check-out services
  • Maintains knowledge of rooms and their locations
  • Ensures repeat and VIP guests are receiving appropriate service
  • Responds to emergency situations
  • Maintains awareness of daily operations and events
  • Maintains knowledge of daily house-count, arrivals/departures, VIPs
  • Provides warm welcome and anticipation of guest needs
  • Encourages and building mutual trust, respect, and cooperation among team members
  • Serving as a role model
  • Establishes and maintains open, collaborative relationships with employees
  • Ensures concierge team effectively handles guest requests
  • Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction
  • Improves service by assisting individuals to understand guest needs
  • Responds to and handles guest problems and complaints
  • Sets a positive example for guest relations
  • Interacts with customers to obtain feedback
  • Supports employees understanding of customer service expectations
  • Interacts with guests to obtain feedback
  • Provides information to supervisors and co-workers
  • Analyzes information and evaluates results
  • Informs and/or updates the executives and the peers
  • Participates in departmental meetings

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required

Additional Information:

Job Posted:
July 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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