Checkout Team Leader, IKEA

IKEA

Location:
Mexico, Ciudad de México

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Checkout Team Leader responsible for ensuring positive customer payment experience, managing checkout operations, leading checkout team, and contributing to store's commercial success while maintaining IKEA culture and values.

Job Responsibility:

Give customers a positive payment experience
Ensure check-out area is in shape as new
Ensure check-outs are efficiently equipped throughout the day
Ensure co-workers are ready and available to help customers
Support check-out co-workers when they cannot resolve customer needs
Deal positively and quickly with issues raised by customers
Follow up on queuing policy and waiting times
Guide customers to appropriate check-out
Ensure spot checks are conducted daily
Ensure store is safe and secure environment
Act on customer feedback to make service improvements
Understand importance of accurate stock inventory
Work with manager to identify root cause of recurring problems
Educate team on IKEA Concept
Contribute to check-out action plan
Ensure co-workers aware of business contingency plans
Deliver fast and positive payment experience
Secure IKEA Culture and Values through own example
Ensure right number of co-workers in right place at right time
Make sure agreed schedule for the day is kept
Help and support colleagues when needed
Work with other functions to improve shopping experience
Pass on knowledge to colleagues
Keep colleagues informed
Responsible for own development
Monitor performance against agreed goals
Follow cash handling procedures
Look for more effective ways of working to reduce costs

Requirements:

Solid understanding of the easy buying experience
Cost and budget management
Proven leadership skills in a people-centric organisation
Talent management, i.e. recruitment and development
Change management
IKEA Brand, IKEA culture and values
Knowledge of working methods according to work focus
Knowledge of legal requirements and third-party contracts
Knowledge of the payment process
Knowledge of IKEA payment tools
Good communication, negotiation and influencing skills
Ability to find solutions for customer and operational issues
Good attention to detail by being persistent, structured and accurate
Very perceptive with the ability to implement solutions quickly

Nice to have:

Be passionate about customers and act to ensure a positive shopping experience
The IKEA values truly reflect personal values
Passionate about leading business through people
Enjoy working in a fast-paced and future-oriented retail environment
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Ability to work on agreed working methods independently and reliably

What we offer:

Opportunity to be part of establishing IKEA in new market
Chance to push boundaries and influence direction of IKEA in Mexico
Caring and open culture
Long-term perspective
Career growth opportunities

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Checkout Team Leader