Chargeback Analyst Job at Helpware (Cebu)

Contract Master Data Analyst

This position will research and resolve P003 Customer No Match chargeback and tr...

Location

United States , Franklin Lakes

Salary:

28.00 - 31.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

2+ years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
Strong technical skills in MS Access and / or Qlikview for comparison, matching, and analysis of customer data
Analytical problem solver with business acumen and understanding of customer data
Demonstrated experience in handling large data sets and relational databases
BA/BS required
Ability to analyze, interpret and combining the data result sets across multiple sources in order to understand, organize and deliver on critical business requirements to drive solutions

Job Responsibility

Research and resolve P003 Customer No Match chargeback and tracing errors and audit, cleanse, and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing
Analyze reported P003 errors and issues with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams
Coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams
Utilize technical skills to perform business analytics, data collection, and build automation that optimize efficiency and accuracy with distributor end customer error resolution for chargebacks and tracings
Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer maintenance, matching, cross referencing, and chargeback error resolution
Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
Complete audit and cleansing of PCR files for BD’s top 12 distributors, and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
Identify data and process improvements related to corrections processed for the PCR
Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors
Exercise appropriate controls to ensure PCR data quality and minimize financial exposure

Fulltime

Banking Fraud Analyst

As part of the, relatively new, Banking Fraud team in Chicago you will be workin...

Location

United States , Chicago

Salary:

85000.00 - 110000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

2+ years of experience in fraud at a financial institution
Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers (e.g., chargeback fraud, scams, account takeover, APP fraud, etc.)
Highly analytical and proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling
Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector
Willingness to make difficult decisions and quickly learn and iterate from these experiences
Skilled at using data to drive decisions
Able to work both on your own and with others, taking ownership where your knowledge is needed
A strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures, sharing ideas to improve efficient teamwork

Job Responsibility

Pro-active and hands-on in improving our fraud operations processes
Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time
Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed
Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols
Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods

Fulltime

Fraud Analyst

We are looking for an experienced Fraud Analyst to join our team on a long-term ...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Possess 4–8+ years of experience in fraud and risk analysis, preferably within SaaS, eCommerce, or FinTech industries
Demonstrate solid expertise in digital fraud, payment risks, chargebacks, and account abuse
Proficient in querying and analyzing large datasets using Snowflake and other data tools
experience with Tableau or similar BI platforms
Exhibit excellent communication skills, capable of presenting findings and influencing stakeholders effectively
Able to balance detailed fraud investigations with strategic contributions to long-term fraud prevention initiatives
Self-motivated and capable of managing fraud detection workflows independently
Proven ability to thrive in a fast-paced SaaS/FinTech environment, delivering both tactical execution and strategic insights

Job Responsibility

Investigate flagged accounts and transactions to validate legitimate customers and reduce unnecessary friction
Monitor fraud metrics such as fraud-to-sales ratios, false positives, and fraud pressure to identify trends and mitigate risks
Analyze customer data to uncover patterns, close detection gaps, and refine fraud prevention strategies
Develop and maintain dashboards and reports using tools like Snowflake and Tableau to track fraud KPIs and provide actionable insights
Collaborate with cross-functional teams, including Product, Engineering, and Customer Success, to identify and address gaps in payment and sign-up processes
Offer data-backed recommendations to minimize fraud losses and enhance detection accuracy
Contribute to the development of scalable fraud detection policies and workflows to adapt to evolving trends
Support the formulation of long-term fraud strategies while delivering short-term solutions to reduce exposure
Serve as a trusted advisor to internal stakeholders by translating data insights into clear, actionable plans

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Lead Fraud Operations Analyst

As the Lead Fraud Operations Analyst at Apollo, you’ll be the hands-on technical...

Location

United States

Salary:

92000.00 - 125000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle
Understanding of fraud detection models and risk-scoring logic
experience configuring or auditing rule-based systems
Demonstrated ability to lead investigations independently, prioritize in ambiguity, and deliver results across multiple teams
Exceptional written and verbal communication skills
capable of translating technical detail into operational action

Job Responsibility

Lead Fraud Operations and Investigations
Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Develop and Optimize Fraud Detection Systems
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines
identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Risk and Compliance Analyst

As a Risk and Compliance Analyst, you will be responsible for fraud monitoring a...

Location

United States , Atlanta

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Experience of compliance, merchant and/or payment experience
Experience of EMV payments
Demonstrated analytical skills with experience supporting business case preparation and financial tracking
Advanced knowledge of Card Scheme, Governmental, Banking and other relevant regulations rules and regulations
Ability to design, review current design, document and update documented policies in a dynamic fast paced environment
Strong understanding of the chargeback dispute process and chargeback flows
Exceptional interpersonal skills and interactions with a wide range of levels across the business

Job Responsibility

Monitor transaction queues and parking data to identify high-risk activity
Help build and refine rule sets in our fraud detection engine
Play a key role in the end-to-end dispute process
Dive deep into data to spot emerging trends specific to the parking industry
Work closely with the Product and Engineering teams to close security gaps
Generate weekly/monthly reports on fraud loss rates, chargeback win rates, and false positive ratios
Create, implement, maintain and update the risk-related policies and procedures
Review and ensure compliance is properly accounted for in the policies of other departments
Evaluate current risk management strategies and make recommendations for change
Work closely with management to ensure content is aligned with government regulations, revenue, customer, culture, and business objectives

Risk and Compliance Analyst

As a Risk and Compliance Analyst, you will be responsible for fraud monitoring a...

Location

Sweden , Stockholm

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Experience of compliance, merchant and/or payment experience
Experience of EMV payments
Demonstrated analytical skills with experience supporting business case preparation and financial tracking
Advanced knowledge of Card Scheme, Governmental, Banking and other relevant regulations rules and regulations
Ability to design, review current design, document and update documented policies in a dynamic fast paced environment
Strong understanding of the chargeback dispute process and chargeback flows
Exceptional interpersonal skills and interactions with a wide range of levels across the business

Job Responsibility

Monitor & Detect Anomalies: monitor transaction queues and parking data to identify high-risk activity
Optimize Fraud Rules: help build and refine rule sets in our fraud detection engine
Investigate Chargebacks & Disputes: play a key role in the end-to-end dispute process
Analyze Trends: dive deep into data to spot emerging trends specific to the parking industry
Cross-Functional Collaboration: work closely with the Product and Engineering teams to close security gaps
Reporting: generate weekly/monthly reports on fraud loss rates, chargeback win rates, and false positive ratios to present to the leadership team
Create, implement, maintain and update the risk-related policies and procedures to be followed by the company
Review and ensure compliance is properly accounted for in the policies of other departments
Evaluate current risk management strategies and make recommendations for change as the Card Scheme, Governmental, Banking and other relevant regulations change
Work closely with management to ensure content is aligned with government regulations, revenue, customer, culture, and business objectives

Security & Risk Analyst

As a Security and Risk Analyst at SpotHero, you will be responsible for safeguar...

Location

United States; Canada , Chicago; Toronto

Salary:

69600.00 - 87000.00 USD; CAD / Year

SpotHero

Expiration Date

Until further notice

Requirements

3–5+ years of experience in fraud detection, risk analysis, or payments fraud within a high-volume marketplace, fintech, or e-commerce environment
Strong analytical skills with the ability to identify patterns and anomalies in large data sets using dashboards, fraud tools, and/or SQL for deeper pattern analysis
Experience working with payment processors and familiarity with chargeback workflows and evidence collection
Familiarity with online payment systems, account authentication, or transaction monitoring
Strong communication skills for sharing findings, risks, and insights with both technical and non-technical stakeholders
Exceptional attention to detail, accuracy in documentation, and the ability to operate independently in a fast-paced environment
Knowledge of PCI-DSS and other compliance standards

Job Responsibility

Monitor real-time transactions, user activity, and system alerts to identify emerging fraud indicators
Investigate suspicious transactions involving CNP fraud, account takeovers, identity misuse, discount/promo abuse, and other marketplace-specific risks
Apply a preventative mindset to ensure secure payments and minimize payment disputes, chargeback fees, and operational exposure
Analyze transaction data to identify fraud trends, behavioral anomalies, and systemic vulnerabilities
Propose rule adjustments, thresholds, and workflow improvements to reduce vulnerabilities and fraud losses
Partner with Software Security, Data, Product, Engineering, and Operations to strengthen controls and inform fraud mitigation strategies
Provide fraud-focused recommendations during product launches, payment flow updates, or new feature development to ensure preventive controls are embedded early
Contribute to the enhancement of dashboards, review queues, case management workflows, and reporting accuracy
Identify opportunities to automate manual review tasks and enhance detection logic
Maintain precise, audit-ready documentation that supports dispute evidence, compliance requirements, and internal risk governance

What we offer

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies
Canada: We offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD
Flexible PTO policy and outstanding work/life balance
Grubhub weekly lunch stipend for in-office days (Uber Eats for Canada)
Udemy License and Personal Learning Budget
Annual parking stipend
The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all
Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program
Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits

Fulltime

Analyst, Contracts Commercial Excellence

The Contract analyst will be supporting the HST Sales Operations. They will be r...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration or a related field, or equivalent experience
2 years of experience in contract administration or a similar role
Proficiency in Microsoft Office Suite, particularly Excel
Experience in ERPs (SAP, JDE, AS400) is a requirement
Proficiency in English and Spanish. B2+ required
Strong analytical and problem-solving skills
Excellent attention to detail and the ability to handle multiple tasks simultaneously
Strong communication and interpersonal skills
Ability to collaborate optimally with cross-functional teams

Job Responsibility

Serve as a key contact for assigned agreements and perform ad-hoc analysis /reporting as requested
Process the monthly and daily activities via Calendar to ensure compliance with established Turnaround Times/important metrics
Partner with Legal, Sales, Marketing, and other functional groups to resolve issues in a timely manner
Process all payments assigned to their contracts
Research and resolve pricing and billing issues for assigned accounts
Assist with monitoring the GPO roster maintenance process and general contract maintenance activities to ensure GPO administration fees, rebates and chargebacks are paid timely and accurately
Keep an open communication (verbal and written) the Team Members as well with the leadership team
Provide outstanding Customer Service to all internal/external customers
Support as a backup for any other activity required in the team, based on previous training plans, by the Supervisor
Analyze, research, make recommendations and implement solutions of business issues and opportunities along with the Sr. Analysts, Managers

Chargeback Analyst

Helpware

Location:
Philippines , Cebu

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Chargeback Analyst

Helpware

Location:Philippines , Cebu

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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