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Change & Release Lead

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Change & Release Lead role at Hewlett Packard Enterprise, working in HPE Operations to provide innovative IT services. The role involves advising, integrating, and accelerating customers' outcomes from their digital transformation by collaborating to transform insight into innovation.

Job Responsibility:

  • Review and record requests for change (RFCs)
  • Categorize change requests
  • Prioritize changes according to business objectives
  • Manage the transition of changes from the development team to the operations
  • Convene the change advisory board (CAB) meetings
  • Perform adequate assessments and ensure there are no impairments caused by change
  • Effectively assess the change risks and consequences of requested changes
  • Accept or reject RFCs
  • Coordinate the building, testing, and implementation of changes
  • Mediate conflicts related to the change where necessary
  • Create and circulate the change schedule
  • Conduct Post Implementation Reviews (PIRs) after the implementation of changes
  • Maintain all change documentation (policies, procedures, templates, etc.)
  • Performing quality checks on change records and risk assessments
  • Manage sub processes within the team which could include highly visible reporting to senior management and change coordinators
  • Create process standards and controls
  • Evaluate and/or review queries to extract data for process reporting
  • Update/write documentation and procedures and provides related training
  • Works closely with internal service groups in creating change records or other types of support records
  • Analyse performance trends and recommend process improvements
  • Assess changes for risk to production systems and assure quality, security and compliance requirements are met
  • Establish, document, implement, manage and monitor the Release Management policies and processes
  • Develop & implement Release Management procedures
  • Plan and organize a range of acceptance activities to underpin the successful release of the software, hardware, and associated Configuration Items
  • Coordinate services, implement & monitor Release Plans, produce detailed events timetables, and document action plans
  • Design and implement standard change procedures for the distribution and installation of patches and other routine tasks
  • Communicate and manage expectations during the planning and rollout of new Releases

Requirements:

  • Overall 10 to 15 years of experience in Information technology
  • 5+ years experience of working as a Change & Release Manager in an outsourced environment and supplier management against SLAs
  • Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment
  • Experience of working in a secure environment
  • Experience of building strong working relationships with a variety of stakeholders
  • Strong customer focus
  • Project management experience
  • Good communication and negotiation skills
  • Positive can do attitude and flexibility of approach
  • Professional qualification or equivalent experience in an Information technology related subject and project management
  • ITILv4 Foundation qualified

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policy
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Flexible work arrangements

Additional Information:

Job Posted:
November 17, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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