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Microsoft is accelerating how AI shows up in the everyday work of our people and customers—and meaningful change doesn’t happen by accident. We are looking for a Change Management Lead to design and drive how AI‑enabled solutions are adopted, understood, and successfully embedded across the organization. This role sits at the center our AI Acceleration Program, leading high‑priority initiatives that help teams move from awareness to confidence to real value. You will shape how change lands—ensuring people understand why it matters, what is changing, and how to succeed in an AI‑driven environment. This is an individual contributor role responsible for leading complex, visible programs through influence, clarity, and execution—partnering closely with program leaders, engineering, analytics, and business stakeholders to drive readiness, adoption, and sustained impact. If you are energized by transformation and want to play a defining role in how AI reshapes work at Microsoft, this role offers both scale and influence.
Job Responsibility:
Develop and execute change management strategies and plans for AI Acceleration Program
Assess change impact and organizational readiness to identify adoption risks, dependencies, and mitigation actions
Align change plans to program milestones, releases, and go-live timelines
Partner with leaders and sponsors to drive alignment, ownership, and accountability for change outcomes
Articulate change impacts, risks, and trade-offs through clear and compelling narratives
Support people managers with guidance, toolkits, and coaching to reinforce change
Design and deliver integrated communication and enablement plans in partnership with program communications teams
Ensure messaging clearly explains the why, what, and how of AI-driven change aligned to enterprise priorities
Coordinate training, learning assets, and adoption materials to build confidence and capability
Define and track adoption and readiness metrics including awareness, usage, confidence, and behavioral change
Surface insights, risks, and recommendations through executive-ready reporting
Drive reinforcement activities to sustain change post-deployment and institutionalize new behaviors
Requirements:
Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
Experience supporting AI, digital, or technology transformation initiatives
Experience with structured change management methodologies and adoption frameworks
Experience working in large, matrixed enterprise environments
Executive-ready communication and storytelling skills with the ability to communicate insights clearly to leaders
Proven experience conducting change impact and readiness assessments, identifying adoption risks, dependencies, and actions that drive successful AI adoption and value realization
Experience synthesizing insights—connecting data, stakeholder input, and evolving signals into clear recommendations