Change and Communications Lead

Partner with Operations, Operations Support, HR, Multi-Media, and IT teams on change initiatives impacting the vehicle processing centers and trucking division. Develop and implement change management frameworks, including stakeholder analysis, impact assessments, and readiness plans. Monitor and measure the adoption and effectiveness of change efforts. Create and deliver clear, consistent, and compelling communications tailored to diverse audiences across the centers. Partner with Strategic Projects leadership on prioritization process for communication requests. Develop communications calendar to assist senior leadership and change board with assessing the volume of communications and change. Develop toolkits, FAQs, newsletters, and other materials to support change initiatives. Facilitate workshops and feedback sessions to ensure two-way communication. Build strong relationships with site leaders, support and project teams, and associates to understand needs and concerns. Serve as a trusted advisor to leadership on communication and change strategies. Collaborate with cross-functional teams to support project rollouts, including system implementations, training programs, process changes, and organizational updates. Ensure alignment between project goals and communication efforts.