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Centralized Operations Reservations Agent

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Four Seasons

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Location:
Canada , Toronto

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Contract Type:
Not provided

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Salary:

23.92 - 27.91 CAD / Hour

Job Description:

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system.

Job Responsibility:

  • Selling the hotel and providing information to prospective guests
  • Capturing sales from incoming calls
  • Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
  • Ensuring guests are well looked after from the start
  • Providing general information about the hotel and assisting callers
  • Responding to emergencies by connecting the appropriate individuals by phone or radio
  • Acting as the friendly and courteous voice of Room Service and Housekeeping Team

Requirements:

  • Excellent communication and problem solving skills
  • Attention to detail
  • Ability to multitask
  • Strong computer literacy
  • Knowledge of phone operations
  • High degree of patience
  • Work with discretion
  • Outgoing personality
  • Can-do approach
  • Open availability and ability to work all shifts including weekends, overnights, and holidays
  • Smart Serve Certification required
  • Fluency in reading, writing, and spoken English is required
  • Willing team player, comfortable with computer systems as well as communicating over the telephone

Nice to have:

  • 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
  • Previous experience with OPERA PMS is an asset
  • Additional language a definite asset for career growth
  • Completion of or currently studying towards a Post Secondary Education in Hospitality or related field
What we offer:
  • Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
  • Excellent Training and Development opportunities
  • Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees
  • Complimentary Employee Meals

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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