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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
People Management: Model, coach, and care for the team.
Equipment and Systems Operations: Serve as an operations specialist
Oversee and coach team with the inspection of critical environment-related facility equipment
Monitor performance of maintenance and operations
Utilize internal computerized maintenance management system (CMMS)
Respond to and lead an onsite incident response team
Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs)
Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items.
Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance and repairs
Serve as a subject matter expert for one type of equipment
Have a hands-on understanding of how equipment works
Provide and/or assign team to provide necessary escort to third-party contractors
Take part in getting third-party work underway
Advises junior colleagues on inspection and supervision issues.
Critical Environment Culture: Understands, follows, ensures, and coaches team on safety and security requirements
Proactively ensures safety and security requirements are followed
Maintain safe working conditions
Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
Participates in required meetings, trainings, and necessary handoffs.
Other: Embody our culture and values.
Requirements:
Bachelor's Degree AND 10+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Nice to have:
Bachelor's Degree AND 10+ years mission critical services experience OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience OR equivalent experience.
3+ year(s) people management experience.
3+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
What we offer:
Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.