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An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!
Job Responsibility:
Answering customer enquiries via telephone and email in line with APCOA service level standards
Review CCTV footage
Use knowledge of processes, laws, and policies to advise customers
Undertake clerical tasks in line with KPIs and within SLAs
Requirements:
Customer service experience
Good communication skills
Detail-oriented and reliable
Excellent team player
Ability to thrive under pressure
Aptitude to multi-task
Personal skills with the knack to build positive working relations
Competence to prioritise work, multi-task and maintain organisation