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Cctv / customer service agent

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Parking Network B.V.

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Location:
United Kingdom , Wigan

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Contract Type:
Not provided

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Salary:

25396.00 GBP / Year
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Job offer has expired

Job Description:

An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!

Job Responsibility:

  • Answering customer enquiries via telephone and email in line with APCOA service level standards
  • Review CCTV footage
  • Use knowledge of processes, laws, and policies to advise customers
  • Undertake clerical tasks in line with KPIs and within SLAs

Requirements:

  • Customer service experience
  • Good communication skills
  • Detail-oriented and reliable
  • Excellent team player
  • Ability to thrive under pressure
  • Aptitude to multi-task
  • Personal skills with the knack to build positive working relations
  • Competence to prioritise work, multi-task and maintain organisation
  • Uses initiative, looks for positive outcomes
  • Self-motivated with a pro-active nature
  • Positive behaviours with colleagues and customers
  • Excellent problem-solving skills
  • Punctual, reliable and detail oriented
  • Knowledge of excel
What we offer:
  • Training and Development
  • Company Pension
  • Employee Discount Scheme
  • Once monthly free staff lunch
  • Free parking

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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