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Cbm Winback Agent

https://www.metlengroup.com Logo

Metlen Group

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Location:
Greece , Paiania

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently looking for a Winback Agent to join our Contact Center & Sales Efficiency Team of our M Energy Customer Solution Division in our Paiania Offices. By joining this role, you'll play a pivotal part in increasing our customer base by reactivating customers who have canceled services. You will engage in meaningful conversations, understand the reasons for their cancellations, and offer tailored solutions to win them back as loyal customers.

Job Responsibility:

  • Engaging with customers who have canceled services to understand their reasons and working towards reactivating them
  • Developing and performing optimal win-back practices to bring back former customers
  • Offering special deals or solutions that entice customers to return
  • Recording, analyzing, and providing feedback on customer behavior, reasons for cancellation, and competitor activities
  • Collaborating with other teams to improve customer engagement and retention strategies
  • Providing valuable insights for continuous improvement of the company’s services and products

Requirements:

  • 2 + years of experience in Call Center Operations or a similar customer-facing role
  • Excellent communication and interpersonal skills
  • Strong goal-oriented mindset with the ability to meet targets
  • Flexibility, patience, and perseverance in handling challenging customer situations
  • Self-motivation and proactive approach to achieving personal goals
  • A team player with team spirit and willingness to collaborate
  • A customer-centric approach with the ability to understand customer needs and concerns
  • Sales skills to engage, persuade, and re-establish customer relationships

Nice to have:

  • People & Personal Growth
  • Results Orientation & Safety Excellence
  • Collaboration & Trust
  • Empathy & Effective Communication
  • Flexibility & Adaptability
What we offer:
  • Competitive salary package
  • Flexible working hours
  • Opportunities for professional development and training
  • Health and Wellness benefits
  • Work in a dynamic and innovative team environment

Additional Information:

Job Posted:
July 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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