Catering Coordinator

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards
• Prepare accurate written correspondence including letters, contracts, proposals, reports, Banquet Event Orders (BEO), schedule of events, printed menus, and e-mails
• Maintain information systems, which include but are not limited to menu input, average check update, BEO, merge document templates, assigning inquiries in different platforms
• Run and distribute daily, weekly, and monthly reports as required by the Catering & Conference Services team
• Support managers by coordinating site inspections, menu tastings, and internal communication with operational departments
• Assist clients in the absence of a Catering or Conference Services Manager, providing prompt, professional, and solution-oriented service
• Ensure event spaces and collateral are presentation-ready, reflecting luxury brand standards
• Communicate effectively with Banquets, Culinary, Rooms, and other operational teams to relay client needs and special requests
• Provide general administrative support and perform the duties of other team coordinators when required

• Prior administrative experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Ability to handle a large volume of telephone calls in an efficient and courteous manner
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• Knowledge of Microsoft Office Suite, Delphi, Opera, and Salesforce preferred/is a plus
• Excellent communication and interpersonal skills
• ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• Excellent communication in both English and Spanish language required

Knowledge of Microsoft Office Suite, Delphi, Opera, and Salesforce preferred/is a plus

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates